topic Re: iPhone 5 battery deteriorating in Apple

iPhone 5 battery deteriorating

Anonymous — Fri, 14 Feb 2014 13:41:57 GMT

I've had my iPhone 5 since December 2012. Obviously the battery has never been brilliant as they aren't on iPhones but I used to be able to get a full days use out of it.

Over the last couple of weeks, the phone's battery life has seriously deteriorated. I can't get through an 8 hour shift at work without it running out. And that's with very limited use. What's even stranger is that the phone has lost battery even when it's telling me that there's still as much as 37% left.

I'm not using the phone any differently, I don't leave apps open and I've even resorted to turning off 3G until my breaks. Is this issue something that I need to take up with O2 or Apple? I wouldn't mind if I only had a couple of months left on my contract but I'll have to put up with this until mid-November!

Re: iPhone 5 battery deteriorating

MI5 — Fri, 14 Feb 2014 13:47:12 GMT

Apple offer a battery replacement scheme if you go to an Apple store.

Re: iPhone 5 battery deteriorating

Anonymous — Fri, 14 Feb 2014 13:51:38 GMT

You could try a restore which can sometimes help.

The phones battery will deteriorate after so many cycles.

If you have apple care + then the battery is covered.

If not then as MI5 states they can swap it our for you.

Make an appointment at your local apple store here ; http://concierge.apple.com/reservation/gb/en/techsupport/

Also note the new iOS 7.1 is due in March hopefully which may have stability fixes and battery improvement (maybe.)

Re: iPhone 5 battery deteriorating

Anonymous — Fri, 14 Feb 2014 13:52:55 GMT

Here is a thread I wrote which may help.

http://community.o2.co.uk/t5/Apple-iOS-Devices-iPhone-iPad/iOS-7-Battery-Saving-Tips/m-p/530730/highlight/true#M110898

Re: iPhone 5 battery deteriorating

Bambino — Fri, 14 Feb 2014 15:45:05 GMT

http://www.zdnet.com/how-to-improve-your-iphones-battery-life-updated-for-ios7-7000014902/#photo

Re: iPhone 5 battery deteriorating

Anonymous — Fri, 14 Feb 2014 16:20:50 GMT

Just out of interest incase this is transmitter/mast related...

At the weekend, when you're not at work, does your battery last any longer? (assuming you don't live THAT close to your work lol)

Re: iPhone 5 battery deteriorating

Anonymous — Fri, 14 Feb 2014 22:23:20 GMT

You could try watching these two video guides I wrote on battery saving tips and see if that helps you any.

http://www.youtube.com/watch?v=F7-RzDsPaOg

http://www.youtube.com/watch?v=Et9X07gzScA

Re: iPhone 5 battery deteriorating

Anonymous — Fri, 14 Feb 2014 23:14:06 GMT

Thanks for all the advice. I'll certainly have a look at all of your tips and see how I get on during my shift tomorrow. If there's no improvement after I've made some changes, I'll get in touch with Apple.

@Anonymous wrote:
Just out of interest incase this is transmitter/mast related...

At the weekend, when you're not at work, does your battery last any longer? (assuming you don't live THAT close to your work lol)

My battery doesn't really last much longer even when I'm away from work. But then again, work isn't that far from my house so that's probably why it makes little difference. If I seem to have used a lot of my battery on some days, I tend to check my data usage and that will usually be high too. However, over the past couple of weeks, my battery is deteriorating and I'm not using a great deal of data.

Just out of interest, if Apple decide to replace the phone because it's faulty, how long would this process take/How long will I be without my phone? I only ask because I travel quite a bit and I usually need a decent phone with internet access with me. Cheers!

Re: iPhone 5 battery deteriorating

MI5 — Fri, 14 Feb 2014 23:52:50 GMT

If it's under warranty it gets swapped there and then in store.

Re: iPhone 5 battery deteriorating

Anonymous — Sat, 15 Feb 2014 00:17:26 GMT

I purchased the phone 14 months ago so I'm guessing the warranty has ran out?

Re: iPhone 5 battery deteriorating

Bambino — Sat, 15 Feb 2014 01:15:32 GMT

Yep. The warranty for iPhones is 12 months.

Re: iPhone 5 battery deteriorating

Anonymous — Sat, 15 Feb 2014 08:25:14 GMT

@Anonymous wrote:
Thanks for all the advice. I'll certainly have a look at all of your tips and see how I get on during my shift tomorrow. If there's no improvement after I've made some changes, I'll get in touch with Apple.

@Anonymous wrote:
Just out of interest incase this is transmitter/mast related...

At the weekend, when you're not at work, does your battery last any longer? (assuming you don't live THAT close to your work lol)
Just out of interest, if Apple decide to replace the phone because it's faulty, how long would this process take/How long will I be without my phone? I only ask because I travel quite a bit and I usually need a decent phone with internet access with me. Cheers!

I needed to have my 4S replaced a couple of years ago.

Basically the issue I had meant the iPhone needed replaced. I walked into the Apple Store and walked out with my replacement in around 15 minutes.

Although I'm not certain, if it is just the battery that is at fault on your iPhone Dave, chances are they will just replace the battery. Whether the battery can be replaced in the Apple Store, then I am not sure if it can be, perhaps the other members can help more with this.

What I would advise Dave is, backup your iPhone before going to the Apple Store, just in case they do replace your iPhone. I wrote a video guide showing how to do this, the link to it is below

Re: iPhone 5 battery deteriorating

Anonymous — Sat, 15 Feb 2014 18:30:07 GMT

After making a few changes after reading the battery saving tips, the phone still isn't performing great today. The only difference is that it still has battery life after an 8 hour shift. Only just though.

I'll back up the phone and make an appointment with Apple. I'm guessing I need to go to the Genius Bar? Thanks for all of your advice and pointing me in the right direction!

Re: iPhone 5 battery deteriorating

Anonymous — Sat, 15 Feb 2014 18:33:13 GMT

@Anonymous wrote:
After making a few changes after reading the battery saving tips, the phone still isn't performing great today. The only difference is that it still has battery life after an 8 hour shift. Only just though.

I'll back up the phone and make an appointment with Apple. I'm guessing I need to go to the Genius Bar? Thanks for all of your advice and pointing me in the right direction!

You guess right but do make an appointment or you could be turned away.

The battery will be pretty much done after that amount of months use to be fair.

Re: iPhone 5 battery deteriorating

Anonymous — Sat, 15 Feb 2014 19:03:03 GMT

Keeping in mind the fact that my warranty has ran out, do you expect that I might incur any costs to have the phone repaired or replaced? That is if they don't find an alternative solution obviously.

Re: iPhone 5 battery deteriorating

Anonymous — Sat, 15 Feb 2014 19:15:27 GMT

@Anonymous wrote:
Keeping in mind the fact that my warranty has ran out, do you expect that I might incur any costs to have the phone repaired or replaced? That is if they don't find an alternative solution obviously.

Yes on both unless you have Apple Care +.

http://support.apple.com/kb/index?page=search&product=&q=apple%20care%2B%20for%20iphone&src=support_site.kbase.search.searchresults

A cost to replace the battery or a fee for an out of warranty replacement.

How much does iPhone Battery Replacement Service cost?

Service arranged through Apple costs £ 55.00. A £ 7.44 shipping fee will be added if this service requires shipping. All fees are in British Pound Sterling and include VAT.

http://support.apple.com/kb/index?page=servicefaq&geo=United_Kingdom&product=iphone

My iPhone is not under warranty.

http://support.apple.com/kb/index?page=servicefaq&geo=United_Kingdom&product=iphone

Look under 'Express Replacement Service' and then 'my iphone is not under warranty'

Re: iPhone 5 battery deteriorating

Anonymous — Sat, 15 Feb 2014 21:44:19 GMT

@Anonymous wrote:

I'll back up the phone and make an appointment with Apple. I'm guessing I need to go to the Genius Bar? Thanks for all of your advice and pointing me in the right direction!

Yeah I think its the best action if you are still having poor battery life. Just make sure you make an appointment beforehand though.

Here's the link to book an appointment:

http://concierge.apple.com/reservation/gb/en/techsupport/

I would have expected the battery to last more than 14 months before it had issues though, from my experience with iPhone's, this defintely isn't normal for batteries to last this duration of time before having issues.

A friend of mine owns my old iPhone 4S which is over 2 years old, and he is still getting the battery life he has always got out of it.

Re: iPhone 5 battery deteriorating

Anonymous — Sun, 16 Feb 2014 06:48:18 GMT

There you go @davecarsley you have armed with all the info you should need and been provided with the Apple Genius Bar Appointment link by me earlier in the thread discussions and now by Fatboy.

Let us know how this pans out for you.