topic Re: i-message unable to activate on 5s? in Apple

i-message unable to activate on 5s?

Anonymous — Sat, 08 Feb 2014 17:05:55 GMT

Got a new iphone 5s and although I have wi-fi connection whenever I try to turn on i-messages and face time either with or without signing in with apple password it says there's a problem with activation and to check my network connection??

Re: i-message unable to activate on 5s?

MI5 — Sat, 08 Feb 2014 17:08:19 GMT

Text the word "active" to 2020 then save the settings that get sent back.

Then try and activate over mobile data.

Re: i-message unable to activate on 5s?

Anonymous — Sat, 08 Feb 2014 17:10:12 GMT

Some help points if required.

http://support.apple.com/kb/ts4268

Re: i-message unable to activate on 5s?

Anonymous — Sat, 08 Feb 2014 18:26:19 GMT

Tried that. Msg I got back said unable to deal with my request for settings!

Re: i-message unable to activate on 5s?

MI5 — Sat, 08 Feb 2014 18:29:08 GMT

Have you got an active sim in the phone, ie can you make calls and texts etc...?

Re: i-message unable to activate on 5s?

Anonymous — Sat, 08 Feb 2014 18:30:40 GMT

Hi,

so you've tried the links for activation.

Your connected to o2's Internet Ok ?

You may need to arrange for an Apple Store Genius Bar appointment.

http://www.apple.com/uk/retail/geniusbar/

Re: i-message unable to activate on 5s?

Anonymous — Sat, 08 Feb 2014 18:39:35 GMT

Some further possible remedies within this thread.

https://discussions.apple.com/message/19631083#19631083

Worth a look.

Re: i-message unable to activate on 5s?

Anonymous — Sat, 08 Feb 2014 22:23:55 GMT

Try doing a reset by doing the following and see if it helps.

Hold the sleep/wake button and the home button. Continue to hold them while the iPhone switches off, keep holding them until you see the Apple logo appear on the screen, when you see this, stop pressing the buttons.

Re: i-message unable to activate on 5s?

Anonymous — Sat, 08 Feb 2014 23:11:10 GMT

Yep, i have sim in phone, activated and am sending green messages ok. Im wondering if its to do with still getting imessages on my old phone with same no even tho i have no o2 service on there it is still receiving imessages. I have tried switching the wi fi off on that phone and trying to activate imessages on the new phone again but still no joy and then when i turn the wi fi back on the old phone all the messages start coming through there!!

Re: i-message unable to activate on 5s?

Anonymous — Sat, 08 Feb 2014 23:11:51 GMT

what is o2s internet? i am connected to my talktalk wifi through my pc and router.

Re: i-message unable to activate on 5s?

Anonymous — Sat, 08 Feb 2014 23:18:23 GMT

O2 Network Internet.

You will Need to turn Mobile data on when out of range of wifi.

Apple link on setting up iMessage http://www.apple.com/uk/ios/messages/
Do you have a data allowance in your O2 tariff.

You should be showing 3G or 4g in the phones status bar.

This is needed to be turned on to allow iMessage to work.

Re: i-message unable to activate on 5s?

Anonymous — Sat, 08 Feb 2014 23:30:34 GMT

but i am in range of wi fi?? so dont understand really tbh and yes i do have data allowance.

Re: i-message unable to activate on 5s?

Anonymous — Sat, 08 Feb 2014 23:27:38 GMT

im wondering if its because i still have my old iphone with the same no still accepting imessages even though its o2 ability to make calls and normal green messages has been deactivated. i would have thought that when i turned the wifi off on the old phone it would solve the problem but not so!

Re: i-message unable to activate on 5s?

Anonymous — Sun, 09 Feb 2014 06:34:59 GMT

@Anonymous wrote:
im wondering if its because i still have my old iphone with the same no still accepting imessages even though its o2 ability to make calls and normal green messages has been deactivated. i would have thought that when i turned the wifi off on the old phone it would solve the problem but not so!

Having your Apple i.d in another idevice should really only mean that they both get imessages sent to them !

If the bullet points in my first official Apple link and the link to the Apple Community Forum dont work then try the Genius Bar appointment route.

Lots of people have found iMessage to be a little glitchy on setting up, and as such their is a lot of info in threads on the internet, with lots of ways of resolving the issue. Using Google will highlight these. Some had issues when updating to iOS7 and found that in most cases the problem just resolved itself !

Good luck.