topic Re: Data help in Apple

Data help

Anonymous — Sun, 26 Jan 2014 18:19:45 GMT

Hi,

I'm an O2 business customer, and have been for some time. I used to have an iPhone 4S and I was on a data plan that allowed me 1GB of data per month. I never used to come close to using this allowance and never once ran out in about 2 years.

In September, I upgraded to an iPhone 5, and my new contract allowed me a 2GB data limit. Since then, each month, I've somehow used all of my data allowance by about the 29th. I've already had a text today saying I've used 80%, and I expect to receive one before my billing cycle resets on the 1st saying it's all been used.

I have not changed the way in which I use my phone at all. I use wifi at home and at work. I've even started turning my data off completely (which I've never had to do before) when I'm at home or work so it can't use it. Yet somehow, I am still managing to do so and I have no idea why. I've turned off everything I can think of in the background. Interestingly, my iPhone itself says I've only used 3.7GB since the stats were last reset on 18th September 2013. I understand those stats won't be completely accurate, but according to O2, I've used my full 2GB per month, which would mean I've used almost 10GB in that time. The stats can't surely be that different? Either my phone is lying or O2 are, and I strongly suspect that this is something at O2's end.

Any help would be appreciated.

Thanks,

Gareth

Re: Data help

Anonymous — Sun, 26 Jan 2014 18:23:54 GMT

If your usage hasn't changed then your data shouldn't increase I would be inclined to give O2 a call and ask them to investigate they can do an investigation on the network

Re: Data help

MI5 — Sun, 26 Jan 2014 18:23:38 GMT

Lots of reports of erroneous data usage with iPhone. Reset your stats monthly and take screenshots to back up your claims then approach O2 with your evidence.
Also make sure diagnostic data sent back to Apple is deselected in settings.

Re: Data help

Anonymous — Sun, 26 Jan 2014 18:25:32 GMT

That is deselected and has been for a long time. I'll try and do what you suggest with the screenshots. Thanks 🙂

Re: Data help

adamtemp64 — Sun, 26 Jan 2014 18:27:32 GMT

Best advice I can give as a business customer that has not seen any strange increase in data usage on my account 5s is to ring 8002 and query it.

I would advise going forward each month on billing day to reset your data counter on the iphone. And then check each apps data usage (ios7) settings> mobile> scroll down.

So you can compare actual on iphone to daily totals in my-o2 business

P.s. I have diagnostics enabled and always have

Re: Data help

Anonymous — Sun, 26 Jan 2014 18:26:14 GMT

Is mobile data also switched off at night? Because the iPhone goes into sleeping mode even when connected to wifi and O2 might be updating which drains a lot of data.

Re: Data help

Anonymous — Sun, 26 Jan 2014 18:28:31 GMT

Yes, I also turn it off at night. The only time I switch it on is when I'm out and about.

Re: Data help

Anonymous — Sun, 26 Jan 2014 18:29:52 GMT

I have 5s myself and no problems with data. Definitely keep evidence so O2 won't have nothing on you

Re: Data help

Anonymous — Sun, 26 Jan 2014 18:30:27 GMT

I would say it's an error at o2s end

Re: Data help

Anonymous — Sun, 26 Jan 2014 18:32:47 GMT

Does sound like it.

Re: Data help

adamtemp64 — Sun, 26 Jan 2014 18:34:56 GMT

In my-o2 business under recent charges you can check what the system thinks you have uesd on a daily basis since last bill date. You can sort the table to show idata in one block.

Is there a spike on one day or is it high each day?

You can also get it to pie chart the calls sms data etc and use that to get total for month according to o2 so far.

We upgraded from 4s to 5s and since 28th november I have only used according to iphone 153mb and my usage on billing looks similar?

Re: Data help

Anonymous — Sun, 26 Jan 2014 18:35:02 GMT

In my experience they are normally quite good at sorting things like this out and they can often tell if there has been an error

Re: Data help

Anonymous — Sun, 26 Jan 2014 18:41:30 GMT

Do let us know how you get on

Re: Data help

Anonymous — Sun, 26 Jan 2014 18:45:56 GMT

I will do. Thanks for your help and advice everyone 🙂

Re: Data help

Anonymous — Sun, 26 Jan 2014 18:48:04 GMT

You're welcome.
Hope you get it sorted!

Re: Data help

Anonymous — Sun, 26 Jan 2014 18:49:10 GMT

Your welcome

Re: Data help

Anonymous — Sun, 26 Jan 2014 21:26:19 GMT

If you have iOS 7 installed. It provides a more itemised breakdown of the data that's been used.

Go into Settings/Mobile. Scroll down to the section called "USE MOBILE DATA FOR"

In this section you can see what data amounts individual apps have been using.

Also, if you scroll right down to the bottom, there is a "SYSTEM SERVICES". In here you can see what the software/system has been using too.

Re: Data help

Anonymous — Mon, 27 Jan 2014 15:02:45 GMT

The plot thickens! Just spoken to O2 and the lady said my allowance is only 1GB. I said that's not right, I signed up to 2GB and I had that confirmed a month after the contract started when I called them about an unrelated issue and the lady that time confirmed my 2GB allowance. They've now increased it to 2GB anyway.

I said well even if it was set as 1GB, I never used to use anywhere near that so how am I using all that. She wasn't sure and recommended that I go to an O2 store and speak to a guru there who may be able to help. I'll see how the data usage is in January. If I don't end up using 2GB, I won't bother. Stay tuned...

Re: Data help

Anonymous — Mon, 27 Jan 2014 15:03:24 GMT

Oops, I meant February not January.

Re: Data help

adamtemp64 — Mon, 27 Jan 2014 15:05:57 GMT

All allowances can be seen in the my-o2business website so should be easy to check.

But very strange as I said reset on billing day and compare in my-o2business