topic Re: Simswap has killed old Sim but not activated new one in Apple

Simswap has killed old Sim but not activated new one

Anonymous — Tue, 24 Dec 2013 23:58:04 GMT

Hi everyone and Merry Christmas!

I received an iPhone 5s yesterday and put the new shipped SIM in, and then turned it on. Didn't realise about the Simswap program - http://swapmysim.o2.co.uk/ - put the details in and it immediately turned off the Sim in my old iPhone 4s (which was working fine up until then), but my new iPhone 5s has still not activated on the O2 network. Rang CS on 202 and they confirmed my new Sim number was right, but still nothing.

Was thinking it might be a Christmas backlog but my wife also got a new phone yesterday and when I did the simswap it immediately switched on the new one. Any ideas what might be wrong? Shall I just leave it another day? And yes I'm constantly switching on/off etc

Cheers! S

Re: Simswap has killed old Sim but not activated new one

MI5 — Wed, 25 Dec 2013 00:01:54 GMT

I guess it could be stuck but I'd give them another call in the morning if not working by then,
Merry Christmas

Re: Simswap has killed old Sim but not activated new one

Anonymous — Wed, 25 Dec 2013 00:08:38 GMT

Thanks - are they in on Xmas day?!

Re: Simswap has killed old Sim but not activated new one

MI5 — Wed, 25 Dec 2013 00:11:41 GMT

Yes, I'm sure they are....
All the new Christmas phones will need help

Re: Simswap has killed old Sim but not activated new one

jonsie — Wed, 25 Dec 2013 01:18:57 GMT

Definitely open:smileyhappy:

Re: Simswap has killed old Sim but not activated new one

AlignedChaos — Wed, 25 Dec 2013 01:24:25 GMT

I've found that with the SIM swap you often need to force the new SIM to register with the network. You could try switching airplane mode on them off, however I'd suggest that you turn your phone off, wait a few minutes then turn it back on again.

Good luck.

Re: Simswap has killed old Sim but not activated new one

Anonymous — Wed, 25 Dec 2013 06:53:47 GMT

Cheers everyone.

Turned it off overnight, switched it on this morning, still nothing. It's been over 24 hours now. Bah! Any suggestions? 😞

Re: Simswap has killed old Sim but not activated new one

adamtemp64 — Wed, 25 Dec 2013 08:04:03 GMT

ring at 10am and before 2pm http://www.o2.co.uk/contactus/christmas-hours

Re: Simswap has killed old Sim but not activated new one

Anonymous — Wed, 25 Dec 2013 13:11:00 GMT

Cheers. Rang 15 mins ago. Still on hold - naturally! Shame their hold music isn't Xmas music

Re: Simswap has killed old Sim but not activated new one

gemz4the1 — Thu, 26 Dec 2013 21:37:13 GMT

Has the sim swap worked yet? If not try doing it online again. Mine took a while to work (but it wasn't during the busy Christmas period). It only worked when I turned my phone off for a bit. Has the network gone off your old sim yet?

Re: Simswap has killed old Sim but not activated new one

gemz4the1 — Wed, 01 Jan 2014 21:35:25 GMT

Any luck with the sim swap @stephengrant ?