topic Re: Constant "Call Failed" and unable to use iPhones. in Apple

Constant "Call Failed" and unable to use iPhones.

Anonymous — Sat, 21 Sep 2013 10:46:21 GMT

For the last three weeks I simply cannot use my iPhone. I try and make a call and it either doesnt connect or I start talking to someone and several seconds later the phone says "Call Failed" and cuts the call off. Even when I can speak to someone they cannot hear what I am saying. I am so very very frustrated!!! I've checked the o2 network and it says a phone mast is not working in my area but no-one will give me a timescale when it will be fixed. My mother has a very simple handset and is a pay as you go customer and has no problems using the O2 network and she only lives over the road.

The only advice I've been given is to turn off my 3G and even then the phone calls still fail. What is the point of having a phone with lots of functionality that I cannot use as I have to turn off my 3G to make a phone call.

It is simply not good enough not to have a timescale when the problem will be fixed. My husband also has a iPhone and has the same problem. I'm currently paying for a mobile phone that I cannot use.

All I want to do is to be able to make a call where someone can hear what I'm saying and doesn't get cut off.

I am so annoyed!!!!!!

Re: Constant "Call Failed" and unable to use iPhones.

Anonymous — Sat, 21 Sep 2013 11:07:42 GMT

Hi.

I'm having the same issues right now.

Most networks I believe don't offer the service status service so at least o2 is trying to help. And no they don't give timescales.

Have you tried settings , general , reset , reset network settings.

Wipe your SIM card down too to remove static.

If you think it may be the phone then book it in at an apple Genius Bar.

http://concierge.apple.com/reservation/gb/en/techsupport/

And check your apn settings.

http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(Mobile),CASE=19041

Hope all comes good for you

Re: Constant "Call Failed" and unable to use iPhones.

perksie — Sat, 21 Sep 2013 12:40:39 GMT

@Anonymous wrote:
I've checked the o2 network and it says a phone mast is not working in my area but no-one will give me a timescale when it will be fixed. My mother has a very simple handset and is a pay as you go customer and has no problems using the O2 network and she only lives over the road.
________________________________

O2 never give updates on network issues.

Try turning off 3G to see if that helps until the work is done:

http://www.pcadvisor.co.uk/how-to/mobile-phone/3276632/how-turn-off-3g-data-on-iphone/

Re: Constant "Call Failed" and unable to use iPhones.

Anonymous — Wed, 20 Nov 2013 00:42:02 GMT

Exactly the same problems. Can make calls on FaceTime audio and skype and others can hear me fine. Try to call on cellular network and the thing craps out every few seconds or they can't hear me. Only since ios7. I've completely reset the handset and had a replacement SIM. As a phone it's useless. May as well have an iPod touch with TuGo installed, as this is the only way I can make calls from my mobile number!

O2's response: Apple's problem. Apple's response: o2's problem. Both wrong. It's apparently my problem to resolve as a customer. Service from both get a huge thumbs down from me. Muppets.

Re: Constant "Call Failed" and unable to use iPhones.

jonsie — Wed, 20 Nov 2013 04:05:27 GMT

It certainly seems to be a signal issue for you. Have you checked the status of the masts in your area? Does this happen in all locations?

Re: Constant "Call Failed" and unable to use iPhones.

Anonymous — Sat, 30 Nov 2013 19:24:40 GMT

iam fed up with my calls failing i work as a courier and need to call office and customers constantly but calls drop all the time and this is over large area around edinburgh .

if this continues i will be looking to change carrier ive been a o2 customer for 10+ years and its getting worse . why should we have to disable 3g in this day and age to make a simple call .

surely o2 is in breach of contract if u cant even make a call . thats like asda selling a telly that dosnt work etc ..

get it sorted or am offski

rant over

Re: Constant "Call Failed" and unable to use iPhones.

Anonymous — Sat, 30 Nov 2013 19:36:40 GMT

Hope you enjoyed the rant.

I would go with whichever network supplies the best signal where you are especially if it's affecting your working life.

Re: Constant "Call Failed" and unable to use iPhones.

gemz4the1 — Thu, 05 Dec 2013 13:07:52 GMT

My mum is having the same problem on her iPhone 4. She either can't make a call, or halfway through the call it goes off and says call failed. Her signal jumps from 3 bars to 1 bar a lot. I have checked the service status for her and it says there are issues in the area so all she can do it wait. She has done the usual reset and wiping the sim as well but still not luck.

I guess this weather isn't helping and i'm sure all of the network providers are having the same issue.

I'm sorry your issue is not resolved yet but i'll let you know if I find anything out

Re: Constant "Call Failed" and unable to use iPhones.

Anonymous — Thu, 05 Dec 2013 13:12:45 GMT

Until the mast status shows all fine their isn't much you can do.

Turning the iPhone off and on will help when the status is clear.

Until then it's Tugo if on pay monthly.

Re: Constant "Call Failed" and unable to use iPhones.

gemz4the1 — Sun, 08 Dec 2013 11:47:19 GMT

@picklednut Any luck with your phone? My mums signal has improved slightly but there is still an issue with the mast in our area.

Re: Constant "Call Failed" and unable to use iPhones.

Anonymous — Fri, 21 Feb 2014 14:04:15 GMT

An update. Went to Apple store and they said it wasn't the phone and to change the SIM. Changed the SIM and it doesn't make any difference. Went to O2 and they said if it happens all over its not the network its the phone. O2 gave me a loan Nokia phone to try.

I put my O2 sim into the Nokia phone and it works fine and can make calls fine which leads me back to it being the iPhone. However, my husband is having exactly the same problems and they occurred at exactly the same time so to me that would have to be a MASSIVE concidence that both our phones developed the same problem at the same time (could this be anything to do with O2 changing over to 4G)?

My final step now is to try a Vodafone sim card I have in my iPhone and see if the iPhone works properly i.e resolves the Call Failed issue. If it does then its obviously not the iPhone and we go back to the issue of it being O2.

Which would mean that there is problem / conflict between using O2 on iPhones.

I'll let you know how I get on.

Re: Constant "Call Failed" and unable to use iPhones.

Anonymous — Fri, 21 Feb 2014 14:07:20 GMT

I look forward to your thread update.

Re: Constant "Call Failed" and unable to use iPhones.

MI5 — Fri, 21 Feb 2014 15:42:40 GMT

Was the loan phone 2g only?
Have you tried turning 3g off on your iPhone to see if the calls still fail?

Re: Constant "Call Failed" and unable to use iPhones.

Anonymous — Wed, 26 Feb 2014 09:40:04 GMT

I also have been having a very very bad 'Call Failed' issue which had rendered my iphone4 useless as a phone, had a look at service status with 02 for my area (Peterborough Cambs) and no problems listed, reset network settings, checked all updates installed......read above comments and decided to disable 3g....made a phone call and did not drop out for all of the call (10 mins) sooooo what now?? Do I leave 3g off?? not sure what to do.

Re: Constant "Call Failed" and unable to use iPhones.

Anonymous — Thu, 27 Feb 2014 15:44:59 GMT

sorry to report problem is still the same grrrrr!!!!