topic Re: People can't hear me in Apple

People can't hear me

Anonymous — Tue, 19 Nov 2013 20:35:17 GMT

On using my new iphone 5s people I call cannot hear me or sound is all broken up. I have changed my iphone already and they say if the problem persists it is an O2 issue. Can anyone help, shld I change to alternative supplier.

Re: People can't hear me

Anonymous — Tue, 19 Nov 2013 20:38:54 GMT

Check your service status

http://status.o2.co.uk

Try a soft reboot first.

Hold the Top Button and Home Button until the Apple Logo appears, and then let go of both. Your iPhone will reset.

Re: People can't hear me

Anonymous — Tue, 19 Nov 2013 20:39:20 GMT

I have done that already. Also tried full reset.

Re: People can't hear me

Anonymous — Tue, 19 Nov 2013 20:40:33 GMT

What's your service status saying ?

Re: People can't hear me

adamtemp64 — Tue, 19 Nov 2013 20:41:33 GMT

Is this in just one location or everywhere?

Have you tried an new sim?

Re: People can't hear me

Anonymous — Tue, 19 Nov 2013 20:43:50 GMT

Try switching to 2g in the iPhones settings.

You can also have the iPhone checked out by Apple at a genus bar.

Here's how to make an appointment.

http://concierge.apple.com/reservation/gb/en/techsupport/

Re: People can't hear me

Anonymous — Tue, 19 Nov 2013 20:45:19 GMT

I usually have full service and it happens anywhere and everywhere! It seemed ok on the first day I got the phone. I have had it replaced once for this error and have got same problem on the second one. Shld I go to O2 shop to get SIM card changed. My husband, who has the same phone on O2 as we'll does not have this problem.

Re: People can't hear me

Anonymous — Tue, 19 Nov 2013 20:47:44 GMT

Been to apple already. They just gave me new phone and still have the same problem.

Re: People can't hear me

adamtemp64 — Tue, 19 Nov 2013 20:48:39 GMT

@bob in the op they have had a new iPhone so either o2 / apple have done that already

Re: People can't hear me

Anonymous — Tue, 19 Nov 2013 20:48:43 GMT

You can pick up a blank sim from any O2 store free of charge and they will do the swap in store for you.

Or have one posted to you and perform the swapmysim yourself.

http://swapmysim.o2.co.uk

Re: People can't hear me

adamtemp64 — Tue, 19 Nov 2013 20:50:22 GMT

@kimmi if no sim change already yes get a new one

Re: People can't hear me

Anonymous — Tue, 19 Nov 2013 20:55:20 GMT

Thanks everyone, think I will go to O2 shop and get them to change sim and then try it in the shop and see how it goes. No point in having a phone that u can't use to make calls!

Re: People can't hear me

Anonymous — Tue, 19 Nov 2013 20:58:54 GMT

I agree and good luck.

A sim swap can take up to approx 24 hours.

Turning the phone off and on helps reset the signal.

Re: People can't hear me

MI5 — Tue, 19 Nov 2013 20:58:12 GMT

You've done everything except get a new SIM - It can't be anything else...... Hope it fixes it for you.

Re: People can't hear me

adamtemp64 — Tue, 19 Nov 2013 21:03:03 GMT

My advice is always
1 Check for issues at http://status.o2.co.uk
2 try reboots / resets
3 get a new sim (even though it may be a fresh one)
4 then get the the handset checked.

Then you have covered all the bases.

I had a micro sim that was bad from day 1 in the past and I guess the nano sim will be even more fragile.

Surprised you were not advised earlier to try a new sim

Re: People can't hear me

Anonymous — Thu, 27 Feb 2014 18:50:27 GMT

can anyone help me please, i have an iphone 5 and when i make or receive calls sometimes after seconds or it could be quite a few mins people say that it crackles my end then they cannot hear me at all but i can hear them perfectly and so they hang up , it happens all the time in and around my house but not when i am driving using my hands free , It only started to happen about 5 weeks ago as all was well before that . I have had a new sim card sent and apple replaced my phone but still no luck. My sons are with orange and have no problems and my daughter who also has an iphone and is with T mobile has no problems when she comes to my house .......strange ....

Re: People can't hear me

Anonymous — Thu, 27 Feb 2014 18:54:03 GMT

If your service status is showing fine them it is conceivable that you are
Unlucky to be given a faulty iPhone.

Try a reboot by pressing the top button and home button together until the apple logo appears and let go. Also check the speakers are clear of dust and lint.

Perhaps seek advice via a genius bar appointment.