topic Re: Iphone 5s keep connecting to GPRS in Apple

Iphone 5s keep connecting to GPRS

Anonymous — Thu, 07 Nov 2013 16:23:53 GMT

Hi I am on my second iphone 5s in a week . The first one keeps losing 3G signal and changing to GPRS , which means if I'm out and about I cannot connect to internet or check e mails etc . I have spoken to customer services and changed a few thins , I went into O2 shop and they check SIM card and that was ok . I have received new phone today and it is only doing same thing so it can't be the handset this time . Has anyone any ideas ? Does O2 need to send settings to my phone !!!??? I have been with orange for years and never had a problem or on my iPhone 4S !

Re: Iphone 5s keep connecting to GPRS

perksie — Thu, 07 Nov 2013 16:32:04 GMT

One of our regulars on the forum is now on his sixth iPhone 5, so it could be faulty.

We are seeing quite a few posts about people moving to O2 from Orange and the transfer doesn't complete properly from the Orange end.

Re: Iphone 5s keep connecting to GPRS

Anonymous — Thu, 07 Nov 2013 17:29:39 GMT

Hi.

Connect to iTunes to check your available updates to see if a carrier update is waiting to be downloaded.

Check your service status to see if their are any reported issues in your area.

http://status.o2.co.uk

Try

Hold the top button and home button together until the apple logo appears and let go.

Also

Settings. , general , reset. , reset network settings.

Sometimes turning on and off airplane mode returns 3G

Re: Iphone 5s keep connecting to GPRS

Shish — Fri, 08 Nov 2013 23:23:06 GMT

I've been having this issue too.

Like BoB says, I just switch airplane mode on and off and 3G comes back.

Never had the issue before, but started happening the same day I did a simswap to a 4G sim.

I don't think it's anything to do with the phone, I'm guessing its just a glitch in the O2 3G.

I've been using O2 3G for years without a problem until this one, so I trust they'll sort it out...

Re: Iphone 5s keep connecting to GPRS

Anonymous — Fri, 08 Nov 2013 23:57:37 GMT

Hi

Same problem here. Spoke to an O2 guru today. He says it must be a phone issue and he had never heard about this problem. He suggested doing a factory restore whilst connected to a computer. After that it will be a new phone situation.

Josh

Re: Iphone 5s keep connecting to GPRS

Anonymous — Sat, 09 Nov 2013 18:09:39 GMT

Hi I did a factory restore on itunes too as well as keep using airplane mode on and off , my second phone is not as bad but does keep going in between E , GPRS , 3G ! When at home I just use wifi anyway !!!!

Re: Iphone 5s keep connecting to GPRS

Anonymous — Thu, 16 Jan 2014 13:28:13 GMT

I have the same issue. I have tried both the reset network settings and using airplane mode but neither seem to be working...

Re: Iphone 5s keep connecting to GPRS

Anonymous — Sat, 01 Feb 2014 16:33:54 GMT

I am having the same issues with keep going on GPRS from 4G on my 5s. Never ever saw GPRS on my old 4s.
Come on O2 you need to sort this. Have you ever tried speaking to your customer service. Nobody actually knows anything. Your passed from pillar to post and in the end because you've been on hold waiting for another department you just give up the will to live and hang up. It's funny how nobody's has ever heard of this before, try google O2. People are having this problem. I am a new customer and quite frankly how I have been treated its a disgrace. Don't get me on the price hike either. Speak to your customers, ring them back when their connection drops. If you need a pointer into customer service and relations ask me. You need to help before you have nobody to help. Your 4G coverage maps show excellent coverage indoors and outdoors where ever I put a postcode in but I still see GPRS.

Re: Iphone 5s keep connecting to GPRS

MI5 — Sat, 01 Feb 2014 16:42:26 GMT

Does Google report this happening on other networks or just O2?

Re: Iphone 5s keep connecting to GPRS

Anonymous — Sat, 01 Feb 2014 16:48:35 GMT

Book your iPhone in with an apple Genius Bar to have a diagnostic run on it.

It may not be the network that's the issue.

http://concierge.apple.com/reservation/gb/en/techsupport/

Re: Iphone 5s keep connecting to GPRS

Anonymous — Sat, 01 Feb 2014 16:56:51 GMT

There are cases on other networks.. Giff Gaff and EE that I can remember but O2 comes up a lot. ios 7 with iphone 5s on 4G on O2 for me anyway, don't seem to be that reliable.. Can we not have in the network carrier settings a toggle switch off GPRS and have 4G and fallback on 3G.. I know I'm getting to involved.

Re: Iphone 5s keep connecting to GPRS

MI5 — Sat, 01 Feb 2014 17:01:30 GMT

We've all complained about the deletion of the 2g switch on O2 carrier settings, however, it does appear there is an issue with some handsets that the network cannot control.
It's always worth getting Apple to check out your handset first off just to rule that out as an issue and also a free sim swap may help.

Re: Iphone 5s keep connecting to GPRS

Anonymous — Sat, 01 Feb 2014 17:06:54 GMT

2nd phone, already changed at apple shop. Diagnosed ok. Obviously the network and manufacturer always blame each other.

Re: Iphone 5s keep connecting to GPRS

MI5 — Sat, 01 Feb 2014 17:38:15 GMT

Have you tried a new sim card ?

Re: Iphone 5s keep connecting to GPRS

Anonymous — Sat, 01 Feb 2014 20:47:57 GMT

I am going to see Apple Genius on Monday about the same issue - not picking up 3G unless I toggle airplane mode. Added problem on my 5S is that it refuses to see Edge as a data signal, no data apps work, although strangely they are ok on GPRS.

There's also supposed to be blanket 3G900 coverage outdoors in our village, but my phone has never got so much as a sniff (or single bar) of it on my walkabouts

Re: Iphone 5s keep connecting to GPRS

Anonymous — Sat, 01 Feb 2014 20:51:49 GMT

Please let us know the outcome of your appointment.

And........ Good luck.

Re: Iphone 5s keep connecting to GPRS

Anonymous — Sat, 01 Feb 2014 21:37:21 GMT

thanks & will do. I'm not hopeful. It's my second Genius visit - the first could offer only the standard "full reset and restore". Maybe a few months on they will have more idea what's going on. As for network coverage, I suspect O2 are simply in denial as to the level of service they think they are providing (if I were less charitable I might say the coverage maps are "rigged")

Re: Iphone 5s keep connecting to GPRS

MI5 — Sat, 01 Feb 2014 21:44:50 GMT

One problem with the map is that it is "theoretical" coverage and does not (or cannot) take into account terrain, obstacles and building construction.
I believe OFCOM recently took all networks to task to get them to improve the accuracy of their maps but they are all only intended as a guide.
We always recommend that potential customers should check actual coverage with a few different networks PAYG sim's before committing to a contract term.

Re: Iphone 5s keep connecting to GPRS

Anonymous — Sat, 01 Feb 2014 21:47:09 GMT

@Anonymous wrote:
thanks & will do. I'm not hopeful. It's my second Genius visit - the first could offer only the standard "full reset and restore". Maybe a few months on they will have more idea what's going on. As for network coverage, I suspect O2 are simply in denial as to the level of service they think they are providing (if I were less charitable I might say the coverage maps are "rigged")

You're welcome.

Fingers crossed for you.

Ask to speak to the Apple Store manager and try and press for a replacement.

Apple are known for their customer service and are proud of it.

Network Status Checkers are not 100% accurate unfortunatley.

Re: Iphone 5s keep connecting to GPRS

Anonymous — Sun, 02 Feb 2014 10:54:32 GMT

Ahhh, got excited when I saw an update iOS 7.0.5 "corrects network provisioning for some iPhone 5s and iPhone 5c models" then read "sold in China."