topic Re: DATA in Apple

DATA

Anonymous — Mon, 07 Oct 2013 19:50:03 GMT

Wondering if someone can help me...

im on holiday right now in Spain.. my data/textes/calls got updated yesterday or today.. i get my bill through email today so i have a wee nosey.. then i come on to my account on the website (on laptop).. and its saying i have used all my data.. how is this possible when i havent touched my internet the whole time ive been here and everything that involes internet/data is switched off/signed out..

Thanks!

Re: DATA

Anonymous — Mon, 07 Oct 2013 19:52:37 GMT

@Anonymous wrote:
Wondering if someone can help me...

im on holiday right now in Spain.. my data/textes/calls got updated yesterday or today.. i get my bill through email today so i have a wee nosey.. then i come on to my account on the website (on laptop).. and its saying i have used all my data.. how is this possible when i havent touched my internet the whole time ive been here and everything that involes internet/data is switched off/signed out..

Thanks!

VEry good question!

Can you see in the MyO2 app - or via the web, when it thinks your data has been used?

Re: DATA

Anonymous — Mon, 07 Oct 2013 19:55:42 GMT

This allowance runs from 6th October 2013 to 5th November 2013

You've used your data allowance this month. Your data service speed will slow down.

Review your package if you need to add more data or use Wi-Fi.

As of 20:16 on 7th October 2013

Total allowance 1GB

You've used 1.07GB

Remaining 0KB

What types of data are included?

This is what im going by there doesnt seem to be anything else....

Re: DATA

Anonymous — Mon, 07 Oct 2013 20:04:23 GMT

still dont understand how ive used it at 20:16... my phones been sitting in my bag since this morning..

Re: DATA

MI5 — Mon, 07 Oct 2013 20:07:56 GMT

Does your data counter on phone agree with this or not?

Re: DATA

Anonymous — Mon, 07 Oct 2013 20:09:49 GMT

i cant get on to the app on phone.. comes up with an error message.. a

Re: DATA

MI5 — Mon, 07 Oct 2013 20:12:39 GMT

I meant the phones data counter, not the app. What phone have you got?

Re: DATA

Anonymous — Mon, 07 Oct 2013 20:13:59 GMT

i phone 5

Re: DATA

MI5 — Mon, 07 Oct 2013 20:15:20 GMT

If running iOS7 there is an inbuilt data counter....
http://www.youtube.com/watch?v=V8goQaA3XtA

Re: DATA

Anonymous — Mon, 07 Oct 2013 20:17:50 GMT

i must be stupid or something because i cant see this...

Re: DATA

MI5 — Mon, 07 Oct 2013 20:19:22 GMT

Settings >Mobile networks ?

Re: DATA

perksie — Mon, 07 Oct 2013 20:21:01 GMT

Are you sure "Data Roaming" was off, as that prevents the phone using data from a foreign network?

Re: DATA

Anonymous — Mon, 07 Oct 2013 20:25:05 GMT

data roaming was off.. check all that before i arrived..

that video just confused me (sorry being really blonde)

Re: DATA

MI5 — Mon, 07 Oct 2013 20:27:12 GMT

So what does the phone say?

Re: DATA

Anonymous — Mon, 07 Oct 2013 20:30:23 GMT

went to settings.. celluar.. down to cellular data usage and it says

current period 36.0 MB and current period roaming 25.4 KB

Re: DATA

MI5 — Mon, 07 Oct 2013 20:34:21 GMT

So, luckily it's an O2 error. You will need to contact CS and report it. Get them to investigate....

From abroad

+44 844 809 0200

Free

Re: DATA

Anonymous — Mon, 07 Oct 2013 20:35:41 GMT

i went to the bottom of that page and it says last update was 19th of sept.. will that still be okay?

sorry i feel like a right numpty..

i would get on to them but there chat always seems to be busy..

Re: DATA

Anonymous — Mon, 07 Oct 2013 20:36:25 GMT

thanks - ill give them a wee phone tomorrow 😃

Re: DATA

MI5 — Mon, 07 Oct 2013 20:38:08 GMT

I've given you the free phone number above, give them a call tomorrow....
The last update was the date you upgraded to ios7 so you haven't even used 1Gb in 3 weeks, let alone 1 day....

Edit: Sorry, crossed postings....

Re: DATA

Anonymous — Mon, 07 Oct 2013 20:42:21 GMT

yeah i had a problem with my data last month aswell and im always on wifi if at home.. thats why its so low i guess..

thanks for all your help.. panic over 😃