topic Cellular Data/Business account - Problem & Charges! in Apple

Cellular Data/Business account - Problem & Charges!

Anonymous — Fri, 04 Oct 2013 14:29:07 GMT

I have an iphone5. I recently swapped from an O2 personal to O2 Business account. I have 1GB data/unlimited calls.

Everything worked fine with my account until O2 switched it over to a business account, when suddenly my cellular data service stopped working along with my visual voicemail.

After numerous calls and 'guru' chats i was supplied data settings. But my APN settings were all the default ones supplied by O2 (nothing touched). ive even reset/restored my iphone completely and tried every other method available to get it working to no avail.

I took my iphone into a local O2 store a few weeks ago, where one of the staff changed simply changed my APN settings from idata.o2.co.uk to wap.o2.couk. Suddenly my cellular data settings worked. (Although my voicemail still didnt).

However checking my bill a few weeks later.. ive now found that bacause of using wap.o2.couk ive been charged nearly £200 for data services!!!!!! apparently its "the wrong APN"... So how can i be charged for data usage? O2 staff changed over these settings for me in store!!

I have 1GB data bolt on. And i definitely havent gone over that limit, Were talking minimal 3G use.

Nobody at O2 seems to be any help. So currently im without any cellular/3G service, no voicemail and a bill for £200!!!

All i want is my phone as it was before i switched to Business, with cellular and visual voicemail working fine.. how hard can it be to transfer an account within the same company?!

Re: Cellular Data/Business account - Problem & Charges!

MI5 — Fri, 04 Oct 2013 14:35:36 GMT

You should be on iData, I think.
Maybe your account is not set up with an iPhone data plan?

Re: Cellular Data/Business account - Problem & Charges!

perksie — Fri, 04 Oct 2013 14:41:11 GMT

@Anonymous wrote:

Nobody at O2 seems to be any help. So currently im without any cellular/3G service, no voicemail and a bill for £200!!!

I think a complaint is justified and hopefully you'll get this refunded:

http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref%28User%29:str%28Mobile%29,CASE=13668

Re: Cellular Data/Business account - Problem & Charges!

MI5 — Fri, 04 Oct 2013 14:49:46 GMT

Surely they should have changed it to "mobile.o2.co.uk" anyway?

Re: Cellular Data/Business account - Problem & Charges!

Anonymous — Fri, 04 Oct 2013 15:00:58 GMT

no it was set to wap.o2.co.uk .. ive since reset it to idata.o2.co.uk so not to incur charges but this still means i have the same problem.. I cant access online without my wifi..

idata.o2.co.uk was the setting that worked fine until my account was switched to business. then it stopped working. O2 have confirmed everything is setup ok on my new business account.

Re: Cellular Data/Business account - Problem & Charges!

Anonymous — Fri, 04 Oct 2013 14:57:20 GMT

thanks for the complaint link. ill submit to that.

Re: Cellular Data/Business account - Problem & Charges!

MI5 — Fri, 04 Oct 2013 14:59:31 GMT

Change it to mobile.o2.co.uk and if it works it will prove your account is set up wrong. You won't get any additional charges.

Re: Cellular Data/Business account - Problem & Charges!

Anonymous — Fri, 04 Oct 2013 15:07:14 GMT

thanks MI5 ive just tried mobile.o2.co.uk and my cellular data works fine with this setting (i can access the web).

but i also tried this a few days ago and i appear to have been charged for that too?..

see screenshot...

Re: Cellular Data/Business account - Problem & Charges!

MI5 — Fri, 04 Oct 2013 15:11:50 GMT

It appears you do not have any data allowance on your account.... This is a real shambles 😞

Re: Cellular Data/Business account - Problem & Charges!

Anonymous — Fri, 04 Oct 2013 15:17:02 GMT

yep shambles is the word!! ive been onto the so called chat gurus numerous times who have no clue. ive rang Customer Service and they all assured me everything has been swapped over and activated fine. O2 dont fill me with confidence!

Im at a loss to who i can speak to in resolving it. i get passed from department to department

Re: Cellular Data/Business account - Problem & Charges!

MI5 — Fri, 04 Oct 2013 15:27:38 GMT

It's frustrating but unfortunately you need to keep calling until you get an operator that knows what they are talking about 😞
Send a PM to Toby, link to this thread and ask him to look at it for you....

Re: Cellular Data/Business account - Problem & Charges!

Anonymous — Fri, 04 Oct 2013 15:28:05 GMT

@MI5 wrote:
It appears you do not have any data allowance on your account.... This is a real shambles 😞

MI5 - could you briefly explain why i dont have any data allowance setup?

so i can explain to customer services...

is it to do with idata.o2.co.uk not working as APN ?

Re: Cellular Data/Business account - Problem & Charges!

MI5 — Fri, 04 Oct 2013 15:29:26 GMT

@Anonymous wrote:
@MI5 wrote:
It appears you do not have any data allowance on your account.... This is a real shambles 😞
MI5 - could you briefly explain why i dont have any data allowance setup?
so i can explain to customer services...
is it to do with idata.o2.co.uk not working as APN ?

You appear to be getting charged everytime your phone accesses data, hence my suggestion that no "free" data allowance is active on your account.

Re: Cellular Data/Business account - Problem & Charges!

Anonymous — Fri, 04 Oct 2013 15:29:47 GMT

@MI5 wrote:
Send a PM to Toby, link to this thread and ask him to look at it for you....

sorry.. who is toby?

Re: Cellular Data/Business account - Problem & Charges!

MI5 — Fri, 04 Oct 2013 15:31:57 GMT

@Anonymous wrote:
@MI5 wrote:
Send a PM to Toby, link to this thread and ask him to look at it for you....
sorry.. who is toby?

One of the Gaffers's @Toby

Re: Cellular Data/Business account - Problem & Charges!

Anonymous — Fri, 04 Oct 2013 15:38:54 GMT

Certainly seems like the guys above are correct, no data option is currently active on your account (properly) as it shouldn't matter which APN you use.

Re: Cellular Data/Business account - Problem & Charges!

Anonymous — Fri, 04 Oct 2013 15:44:40 GMT

thanks all. ive sent a DM and ill try calling through to Customer support again.

Re: Cellular Data/Business account - Problem & Charges!

MI5 — Fri, 04 Oct 2013 15:45:20 GMT

Let us know how you get on....

Re: Cellular Data/Business account - Problem & Charges!

adamtemp64 — Fri, 04 Oct 2013 16:14:16 GMT

In myo2business is a data bolton shown on your tariff page (cannot check the exact page as on an iPad at present)
I think once logged in you look at account tab and click the account number then in the right hand pane you should see the details of all account boltons and the start date. That will confirm what others have said about the existence of a data bolton or not.

I assume you are speaking to o2 business customer service on 8002 and not 202? As I find on 8002 I never get pushed around the the initial customer service rep sorts my issue quickly.

Hope you get this sorted asap

Re: Cellular Data/Business account - Problem & Charges!

MI5 — Fri, 04 Oct 2013 16:17:52 GMT

Thanks Adam... was hoping you'd come along to clarify some points.....