topic Re: iMessage on IOS 7 not working over cellular network in Apple

iMessage on IOS 7 not working over cellular network

Anonymous — Wed, 02 Oct 2013 12:45:49 GMT

Good afternoon everyone.

I have a problem with iMessage on IOS 7 that, as far as I'm aware, only started in the past few days (possibly since the recent 7.02 update). I think it's slightly different to all the other problems described on here and I've tried those fixes but without success.

Essentially iMessage will not send (or receive, I think) over cellular network. When I try to fix this by turning it off and on (with Wifi switched off) I get told that it can't be turned on as I need to activate cellular data, but it is activated.

The only way to turn it back on is with Wi-Fi enabled. But then as soon as I turn that off to simulate being out without a wireless connection, iMessage doesn't send.

Any advice gratefully received!

Many thanks in advance

Re: iMessage on IOS 7 not working over cellular network

MI5 — Wed, 02 Oct 2013 12:47:16 GMT

Can you access the internet or any other data with wifi off?
It sounds like you've lost cell data completely...

Re: iMessage on IOS 7 not working over cellular network

Anonymous — Wed, 02 Oct 2013 12:58:46 GMT

Try settings , general. , reset , reset network settings or reset all settings

Re: iMessage on IOS 7 not working over cellular network

Anonymous — Wed, 02 Oct 2013 13:49:38 GMT

Hi there. Thanks for all the responses.

It's very odd - I can access the web and email over cellular network without any problem.

cheers

Re: iMessage on IOS 7 not working over cellular network

MI5 — Wed, 02 Oct 2013 13:59:00 GMT

OK, try turning off iMessage, then go back to reset network settings, then go back and turn iMessage back on again....

Re: iMessage on IOS 7 not working over cellular network

Anonymous — Wed, 02 Oct 2013 14:00:06 GMT

If you go into

Settings > Messages.

Is iMessage toggled on.

Is your apple I.d showing at the top when you press send & receive.

Is their a tick next to your mobile number.

Re: iMessage on IOS 7 not working over cellular network

Anonymous — Wed, 02 Oct 2013 14:03:32 GMT

If all else fails book an appointment at your most local Apple Genius Bar.

http://concierge.apple.com/reservation/gb/en/techsupport/

Hope all gets sorted for you.

Re: iMessage on IOS 7 not working over cellular network

Anonymous — Wed, 02 Oct 2013 14:18:04 GMT

Are you up and running yet ?

Re: iMessage on IOS 7 not working over cellular network

Anonymous — Wed, 02 Oct 2013 14:22:59 GMT

The third attempt of rebooting seems to have done the trick! Thanks everyone.

All this helpful advice is making me seriously reconsider the thoughts I was having about switching to a Galaxy S4!

cheers

Re: iMessage on IOS 7 not working over cellular network

MI5 — Wed, 02 Oct 2013 14:31:33 GMT

@Anonymous wrote:
All this helpful advice is making me seriously reconsider the thoughts I was having about switching to a Galaxy S4!

We do S4's too

Re: iMessage on IOS 7 not working over cellular network

Anonymous — Wed, 02 Oct 2013 14:37:42 GMT

Hmmm, don't be telling me that... I think I'd finally made my mind up to stick on iPhone. A change would be nice though...

cheers

Re: iMessage on IOS 7 not working over cellular network

Anonymous — Wed, 02 Oct 2013 15:03:26 GMT

Nah don't switch.

You'll regret it !

Re: iMessage on IOS 7 not working over cellular network

jonsie — Wed, 02 Oct 2013 15:35:50 GMT

Don't think so!:smileywink:

Re: iMessage on IOS 7 not working over cellular network

Anonymous — Wed, 02 Oct 2013 16:08:19 GMT

@Anonymous wrote:
The third attempt of rebooting seems to have done the trick! Thanks everyone.

All this helpful advice is making me seriously reconsider the thoughts I was having about switching to a Galaxy S4!

cheers

Don't do it!

Stick with what you know, it happen's to be the easiest and best

Re: iMessage on IOS 7 not working over cellular network

Anonymous — Wed, 02 Oct 2013 16:19:58 GMT

Yay I've got back up.

Watch yourselves android boys. !

Re: iMessage on IOS 7 not working over cellular network

MI5 — Wed, 02 Oct 2013 20:28:19 GMT

Your "back up" owns a Z1
At this rate, I'll be buying an iPhone...... NOT

Re: iMessage on IOS 7 not working over cellular network

Anonymous — Wed, 02 Oct 2013 20:31:28 GMT

@MI5 wrote:
Your "back up" owns a Z1
At this rate, I'll be buying an iPhone...... NOT

About time you agreed with your better half's choice of iPhone, and towed the line young man

Re: iMessage on IOS 7 not working over cellular network

MI5 — Wed, 02 Oct 2013 20:33:00 GMT

But she knows nothing about phones

Re: iMessage on IOS 7 not working over cellular network

Anonymous — Sun, 06 Oct 2013 22:13:47 GMT

I've tried several different tricks to fix my iMessage, as I was one of the unlucky ones who's iMessage stopped working since the iOS 7 update. And after reading the Apple Forums and other articles across the internet I finally found one that actually fixed the problem.

That was that you have to turn iMessage off, then go to Settings > General > Reset > Reset Network Settings. Your phone will reboot. Then you need to go back to your network settings making sure you have cellular/mobile connection. Then go to Settings > Messages, switch on iMessage, enter your Apple ID and wait for it to activate with the network. Once done you should then be able to send messages direct from your mobile number and not your Apple ID. If this hasn't worked then you may need to plug your phone into iTunes for it to recognise a carrier update if your phone doesn't already recognise it already.

If this doesn't work then there may be a problem with the download of iOS 7. So try backing up and completely restoring the phone then re-sync with iTunes. Once you've done this try the above steps once again and see if it works. If not then I'd recommend you making an appointment with the Genius Bar at Apple and see if they can fix it for you.

Re: iMessage on IOS 7 not working over cellular network

Anonymous — Mon, 07 Oct 2013 06:16:44 GMT

Hi and Welcome to the forum James.

Thank you for sharing.