topic Re: Upgrade but phone not working in Apple

Upgrade but phone not working

Anonymous — Tue, 24 Sep 2013 09:20:24 GMT

I have upgraded and renewed my contract and as per instructions put my new SIM card in my phone. I now have no service on my phone --- why??????

Re: Upgrade but phone not working

MI5 — Tue, 24 Sep 2013 09:24:09 GMT

http://community.o2.co.uk/t5/Apple-iOS-Devices-iPhone-iPad/New-iPhone-5s-No-Service/td-p/534352

Re: Upgrade but phone not working

jonsie — Tue, 24 Sep 2013 09:26:01 GMT

You need to do the sim swap Swap my sim

Re: Upgrade but phone not working

Anonymous — Tue, 24 Sep 2013 09:35:23 GMT

Thanks but did that and that's when it stopped working,

Re: Upgrade but phone not working

MI5 — Tue, 24 Sep 2013 09:36:13 GMT

That means the swap is in progress. Keep rebooting your phone until you get connected.

Re: Upgrade but phone not working

jonsie — Tue, 24 Sep 2013 09:37:05 GMT

With the new sim in the phone you need to keep rebooting it until the new sim is provisioned and finds the network.

Re: Upgrade but phone not working

Anonymous — Tue, 24 Sep 2013 12:14:42 GMT

I am still using the previous iPhone5 and just upgraded to iOS 7 (as prompted by upgrade msg received from Apple on my phone). Phone has been working fine until today, when I have "No Service". O2 tell me that iOS 7 is only for the new 5s or 5c. Is this correct?

Re: Upgrade but phone not working

MI5 — Tue, 24 Sep 2013 12:16:03 GMT

@Anonymous wrote:

O2 tell me that iOS 7 is only for the new 5s or 5c. Is this correct?

No.....

No doubt live chat told you this?