topic iMessage on iOS 7 not working in Apple

iMessage on iOS 7 not working

Anonymous — Fri, 20 Sep 2013 20:33:18 GMT

1st message so please be kind, I couldn't find a thread similar to this topic...

I updated to iOS 7 last night, and now I don't have access to iMessage from my telephone number. It works with my gmail & iCloud email addresses but not on my phone number.

Plus it hasn't activated yet. I love my iPhone 5 and it is doing my head in to get it sorted. I have tried all the work arounds on the web that I can find (reset settings, turn off & on wifi and airplane mode). Plus I have rebooted the phone. Strangely I get this or something similar sent to me by text message every time I try to activate it.

ùéèΩy@@REG-RESP?v=3;r=7c062cb8;n=+447545062465;s=02523CACB1FFFFFFFF5DC73BE887207BC3812FBBD180CEB14C711010C3

The same thing is happening with my wife's iPhone 4 when updated to iOS 7. I have called O2 couldn't get through as everyone is upgrading, therefore I contacted O2 via chat and they said it is a issue and will be resolved, when?

Does anyone what is going on or what to do?

Re: iMessage on iOS 7 not working

Anonymous — Fri, 20 Sep 2013 20:45:10 GMT

Hi. Just updated my daughters iPad mini and she couldn't send an iMessage. So sent her one from my iPhone 5 and she could then reply. All working again. Don't know why but all good!

Re: iMessage on iOS 7 not working

MI5 — Fri, 20 Sep 2013 20:46:55 GMT

I'm trying to figure out the same issue myself. I can activate but not send anything 😞

Re: iMessage on iOS 7 not working

Anonymous — Fri, 20 Sep 2013 20:49:43 GMT

It can send imessages with others using email but not telephone number. But it won't activate, after speaking to O2 this evening I thought it was a O2 issue but seems not...

Re: iMessage on iOS 7 not working

Anonymous — Fri, 20 Sep 2013 20:50:12 GMT

I have the same problem...Almost.... I have an iPhone 5 (unlocked ,bought from Apple) and on a sim only deal. My Mrs, has a 4s (unlocked, bought from Apple) pay as you go deal.

Mine is showing the same symptoms, hers is fine.

The one difference i have noticed is in the settings, her modem firmware version is 5.0.00 and mine is 5.0.01

when I first updated the phone, I was told there was a carrier update, I accepted it.

I then had the symptoms. When she updated hers i told her not to accept the update and hers doesnt show and syptoms.

Now whether or not this is relevant , or the firmware difference is a 4s vs 5 thing, I do not know. Ive been on to apple support, who advised me to restore the phone to factory settings and try to start again. but withing a minute of starting the phone, i get the gobbledegook message, and i message still doesnt work properly.

Logic tells me its an issue with these carrier settings, so maybe all we can do is wait till o2 and apple sort this out.

I might grab a pay as you go sim card and test it with that

Re: iMessage on iOS 7 not working

MI5 — Fri, 20 Sep 2013 20:51:24 GMT

I don't think it's O2 specifically as we have a Giffgaff sim in the iPhone....

Re: iMessage on iOS 7 not working

Anonymous — Fri, 20 Sep 2013 20:55:39 GMT

I accepted the carrier update and am not having these issues on my iPhone 5.

iMessage is working fine.

Re: iMessage on iOS 7 not working

Anonymous — Fri, 20 Sep 2013 20:54:31 GMT

My modem firmware is 5.00.01 too, and I did accept a carrier update, maybe that is it.

It is still really frustating that I can't get it to work, need to calm down!

Re: iMessage on iOS 7 not working

Anonymous — Fri, 20 Sep 2013 20:58:48 GMT

That's what mine is too.

Re: iMessage on iOS 7 not working

Anonymous — Fri, 20 Sep 2013 21:03:45 GMT

I assume you've gone tho all this.

http://support.apple.com/kb/TS4268

http://www.igeeksblog.com/fix-imessage-waiting-for-activation/

Some have said a restore can solve this.

Re: iMessage on iOS 7 not working

Anonymous — Fri, 20 Sep 2013 21:01:54 GMT

restored once, trying again now thanks

Re: iMessage on iOS 7 not working

Anonymous — Fri, 20 Sep 2013 21:21:43 GMT

I followed that guide completely and mine is still not fixed. Apple didnt know what else to do... rather frustrated!!

Re: iMessage on iOS 7 not working

Anonymous — Fri, 20 Sep 2013 21:34:09 GMT

Completed factory restore, just waiting for apps and music to restore, but still not activated on iMessage.

On the iMessage settings it doesn't show my tel number on the send receive section, when I entered my apple id it listed all my email addresses in black but my number was greyed out.

Re: iMessage on iOS 7 not working

Xander04 — Fri, 20 Sep 2013 21:34:59 GMT

I am also having this issue. iPhone 5 upgraded to iOS7 yesterday.

Was advised of an update to carrier settings which I accepted. I am showing

carrier "O2 15.1" and Modem 5.00.01.

My phone has so far failed to activate iMessage and Face Time. I have followed all available web post and Apple support suggestions without luck.

I get an SMS delivered shortly after trying to activate either. Open it, read it and delete it. Reboot. Still no change.

I have noticed that some people suggest it can take 24hours and each time you try to re-activate it restarts the clock but I can't help thinking this is a Carrier Issue.

I have an iPad which I have just updated, on the Three network. iMessage & Face Time shown activated straight away.

I did both an upgrade on my phone last night and having found these issues, I did a clean install and set up as a new device. Made no difference.

I do seem to be able to send and receive iMessages though but no always and shows my e-mail address as sender and not my mobile number, therefore I am showing as unknown to people and have had several replies with "sorry who is this"

Fingers crossed O2 and/or Apple get this fixed soon.

Re: iMessage on iOS 7 not working

Anonymous — Fri, 20 Sep 2013 22:48:14 GMT

3gs running 6.1.3 here. O2 carrier version 14.0. modem 05.16.08.

Exact same issue - can't get iMessage to activate and just get the SMS of garbage instead.

Erase everything + set up as new iPhone, same thing.

O2 says it's not their fault. I know it is. Orange sim works fine first time.

Not pleased as I've spent 4 hours looking at this now.

Re: iMessage on iOS 7 not working

MI5 — Fri, 20 Sep 2013 22:59:23 GMT

Well I fixed mine. Firstly my number was not at the top of the contacts list (it used to be but was deleted by the update. Secondly, I turned imessage off and then rebooted phone. Went back in and turned imessage on and then selected my number as the default for sending. All good now

Re: iMessage on iOS 7 not working

Anonymous — Fri, 20 Sep 2013 23:27:58 GMT

tried that didn't work for me but thanks

Re: iMessage on iOS 7 not working

Anonymous — Sat, 21 Sep 2013 04:56:26 GMT

I'm also struggling to get imessage to activate. Have 4s. Tried everything. I haven't received any carrier update text though . Is this an O2 issue or apple? I know people also on O2 and theirs activated straight away? Losing the will. Do I ditch O2 ?

Re: iMessage on iOS 7 not working

Anonymous — Sat, 21 Sep 2013 05:23:50 GMT

@Anonymous wrote:
I'm also struggling to get imessage to activate. Have 4s. Tried everything. I haven't received any carrier update text though . Is this an O2 issue or apple? I know people also on O2 and theirs activated straight away? Losing the will. Do I ditch O2 ?

Hi,

It does appear to be all over not just o2.

Have a look at the Apple Forum.

I know its frustrating but to "ditch" your Network because one feature on your phone is not working, because of an OS Update by Apple not o2 seems a bit drastic.

A solution will present itsself they always do !

Re: iMessage on iOS 7 not working

Anonymous — Sat, 21 Sep 2013 05:41:55 GMT

Hi- I know it's might seem drastic and is a bit of a knee jerk reaction. I rely so much on iMessage this activation bug is driving me up the wall 😞