topic Re: iPhone 5s & 5c Known Issues and FAQs in Apple

iPhone 5s & 5c/iO7 Guides and information

Toby — Mon, 28 Apr 2014 10:35:21 GMT

Hi guys,

As you all begin to get to grips with the new iPhone 5s and 5c, you may encounter some issues or questions, so below are some guides that we have seen so far with helpful info which I will be adding to as we go along. These guides have been written by other members and if you feel like having a go at writing one, by all means go ahead!

If you have any tips and advice that you want to share here, as well as any great FAQ/guide suggestions, make a post below.

Guides, News and Content

iPhone 5S/C review discussion - by bandofbrothers

iOS7 settings Battery life video guide - by Fatboy

Overall battery saving video guide - by Fatboy

iOS Control Centre video guide - by Fatboy

Quick Launch on iOS7 video guide - by Fatboy

iWorks apps free on some devices - by Leebroath

Carrier Update guide - by Fatboy

iOS7 left/right swiping video guide - by Fatboy

iOS7 New Safari features video guide - by Fatboy

iOS7.0.3 released - by bandofbrothers

iOS7 messages app updates - by Fatboy

How to turn off the Parralax effect video guide - by Fatboy

Adding wallpapers onto your iPhone - by Fatboy

Touch ID video guide and tips - by Fatboy

Got any more tips? Make a post below

Re: iPhone 5s & 5c Known Issues and FAQs

Anonymous — Fri, 20 Sep 2013 15:37:53 GMT

I can't get my phone number to activate on iMessage, when I try I get a weird text message from 07786 205094

Re: iPhone 5s & 5c Known Issues and FAQs

Anonymous — Fri, 20 Sep 2013 16:23:33 GMT

@Anonymous wrote:
I can't get my phone number to activate on iMessage, when I try I get a weird text message from 07786 205094

Thats Apple sending you a config message i believe.

Re: iPhone 5s & 5c Known Issues and FAQs

adamtemp64 — Fri, 20 Sep 2013 18:04:53 GMT

@tractorgirl what is the content of the sms we have seen other reports of this.

Re: iPhone 5s & 5c Known Issues and FAQs

perksie — Fri, 20 Sep 2013 18:10:54 GMT

Same poster here:

http://community.o2.co.uk/t5/Apple-iOS-Devices-iPhone-iPad/Receiving-Texts-from-07786205094/m-p/531154#M111015

Re: iPhone 5s & 5c Known Issues and FAQs

Anonymous — Sat, 21 Sep 2013 07:24:50 GMT

Toby wrote:

As you all begin to get to grips with the new iPhone 5s and 5c, you may encounter some issues or questions, so below are some that we have seen so far with helpful info which I will be adding to as we go along.

If you have any tips and advice that you want to share here, as well as any other great FAQ suggestions, make a post below.

------------------------------------------------------

I love the new 5s the fingerprint scanner option its brillant. The camera as been improved greatly.

So far have had no issue with setting the phone up.

There still seem to be many buying the phone unaware 4G is not active for the new iPhone units on O2 right now - I still believe O2 are not doing enough to make people aware the phones WILL work on the O2 4G network but its going to take a few weeks for the update from Apple to appear. (Hopefully it will be sooner, please god) In the meantime there is a fiver of your next bill and you CAN use your data allowance as set out in your 4G tariff on the current 3G connection.

The press are reporting the gold sold out. At the Regent Street Apple store there were NO gold units to buy only silver and black as Apple staff called it (Space Grey). All GB capacities models in space grey and silver w ere limited in 16 GB and soon sold out.

I was really impresed with the 5c units, really nice to hold, theres nothing plastic about them at all.

Lee

Re: iPhone 5s & 5c Known Issues and FAQs

Anonymous — Sat, 21 Sep 2013 08:18:05 GMT

Just to add to the list.

When I was updating my iPhone 5 to iOS 7. I got prompted after the update that there was a carrier update. Now first of all it failed (I expect due to the high demand on launch day). I then clicked on the UPDATE button (in iTunes/Summary section) and it then prompted me again asking if I wanted to install the carrier update, this time it updated it with no problems.

Might be worth checking if there is a carrier update available, if your having connection/data connection issues.

I reaslise this thread is for iPhone 5c and 5s. But I can imagine the carrier update will apply to those models too.

First of all, make sure you have the latest version of iTunes installed. You need iTunes version 11.1 for iOS 7. And also, have your iPhone connected to iTunes with the USB cable that it came with. With updates, it isn't possible to use a wireless connection between your iPhone and iTunes.

Here's what you need to do:

Re: iPhone 5s & 5c Known Issues and FAQs

Anonymous — Sat, 21 Sep 2013 08:31:00 GMT

The iMessage activation seems to be an issue for many. I upgraded to a 5s yesterday (20th) and iMessage refuses to activate (sits at 'waiting for activation), plus I get the text messages that seem to relate to activation but don't mean a lot to the naked eye (I imagine they are not supposed to be seen normally).

I've tried all the fixes suggested including toggling wifi etc, then as a loast resort just done install a full restore to 'naked' 7.01, installed the carrier update and set up as a new phone, but nothing works. Going back to my previous backup now so my apps will be back in place.

My partner also got a 5s and is on Tesco - his iMessage activated without any issues. My iMessage works on my Macbook Air and my iPad Mini, but not on the 5s.

Hopefully O2 and Apple can resolve this soon.

Re: iPhone 5s & 5c Known Issues and FAQs

Anonymous — Sat, 21 Sep 2013 08:35:46 GMT

@Anonymous wrote:
The iMessage activation seems to be an issue for many. I upgraded to a 5s yesterday (20th) and iMessage refuses to activate (sits at 'waiting for activation), plus I get the text messages that seem to relate to activation but don't mean a lot to the naked eye (I imagine they are not supposed to be seen normally).

I've tried all the fixes suggested including toggling wifi etc, then as a loast resort just done install a full restore to 'naked' 7.01, installed the carrier update and set up as a new phone, but nothing works. Going back to my previous backup now so my apps will be back in place.

My partner also got a 5s and is on Tesco - his iMessage activated without any issues. My iMessage works on my Macbook Air and my iPad Mini, but not on the 5s.

Hopefully O2 and Apple can resolve this soon.

I expect its to do with the high demand of the people trying to activate their new iPhone's/iMessage.

Best to just keep trying, maybe today will be a little quieter?

Just leave it if its shown "waiting to activate" and keep checking back to see if it's successful.

Re: iPhone 5s & 5c Known Issues and FAQs

Anonymous — Sun, 22 Sep 2013 13:07:25 GMT

It seems the iMessage problem is to do with O2's very own TuGo app.

You need to DELETE your TuGo account (just removing the app wont work, you can delete your account in settings within the app) and then, as if by magic, iMessage and FaceTime will work with your phone number

Also I discovered recently that I couldnt turn off voicemail, and I have now been able to do this after deleting TuGo.

Re: iPhone 5s & 5c Known Issues and FAQs

perksie — Sun, 22 Sep 2013 13:29:32 GMT

@Anonymous wrote:
It seems the iMessage problem is to do with O2's very own TuGo app.

You need to DELETE your TuGo account (just removing the app wont work, you can delete your account in settings within the app) and then, as if by magic, iMessage and FaceTime will work with your phone number

Also I discovered recently that I couldnt turn off voicemail, and I have now been able to do this after deleting TuGo.

Visual voicemail is a feature of TuGo and can't be turned off.

You should log out before removing the app.

Re: iPhone 5s & 5c Known Issues and FAQs

Anonymous — Wed, 25 Sep 2013 14:32:41 GMT

Having recieved my Space Grey 64gb 5s on monday, I noticed dead pixels the morning after setting it up (which took 4 hours).

Gutted and it doesnt look like ill be getting a replacement anytime soon.

Has anyone else had this issue?

Re: iPhone 5s & 5c Known Issues and FAQs

adamtemp64 — Wed, 25 Sep 2013 15:11:48 GMT

Have you checked with an apple genius bar appointment they may have replacement stock in stores not in retail packaging .

Re: iPhone 5s & 5c Known Issues and FAQs

Toby — Wed, 25 Sep 2013 15:26:49 GMT

Hi guys,

Has anyone got any more FAQs they have seen around the community?

I aim to be adding some more to the first post if this thread in the next few days, so if you have any, fire away.

Re: iPhone 5s & 5c Known Issues and FAQs

Anonymous — Fri, 27 Sep 2013 13:50:37 GMT

Yeah ... why is battery life on my 5S so awful???

Re: iPhone 5s & 5c Known Issues and FAQs

Anonymous — Fri, 27 Sep 2013 18:25:33 GMT

@Anonymous wrote:
Yeah ... Why is battery life on my 5S so awful???

Hi Tractorgirl.

Have a watch of my battery saving tip video, as this might solve your poor battery life.

What I will say for the time being is. I find with a brand new iPhone that full battery life isn't achieved until the battery has been completely charged and discharged 3 times. Basically run your iPhone until it switches itself off, and then recharge, do this 3 times.

I find this is the same with any new iPhone I've had. So try this, and also try the tips I mention in my video.

Hope it helps

Re: iPhone 5s & 5c Known Issues and FAQs

Anonymous — Fri, 27 Sep 2013 21:30:32 GMT

so far had no luck with the iPhone 5S; I picked it up yesterday and in less than 12 hours realised it would likely need to be replaced as the camera didn't work

when taking a photo you see the thumbnail appear at the bottom, but then when you go to the camera roll it's not there! it's like the folder it stores them in is read-only or something

I've checked settings, restrictions, turning it off and on again, a hard reboot and have twice tried wiping it and starting it again

this is the first time I've ever had an issue with an iPhone or iOS... so not too impressed at the minute

iOS 7.0.2 running on my old iPhone 4S is fine!

Re: iPhone 5s & 5c Known Issues and FAQs

Anonymous — Fri, 27 Sep 2013 21:45:33 GMT

@Anonymous wrote:
so far had no luck with the iPhone 5S; I picked it up yesterday and in less than 12 hours realised it would likely need to be replaced as the camera didn't work

when taking a photo you see the thumbnail appear at the bottom, but then when you go to the camera roll it's not there! it's like the folder it stores them in is read-only or something

I've checked settings, restrictions, turning it off and on again, a hard reboot and have twice tried wiping it and starting it again

this is the first time I've ever had an issue with an iPhone or iOS... so not too impressed at the minute

iOS 7.0.2 running on my old iPhone 4S is fine!

Interesting. I had this happen once yesterday, but just dismissed it. Been fine ever since.

Try a DFU restore if yours is doing it constantly, to ensure a full restore.

PLug your phone into computer, turn it off, press and hold power + home for 10 seconds, release power after 10 seconds but continue to hold home until itunes detects the phone in recovery mode.

Just to be sure you are reloading a new OS rather than just resetting the current OS.

Re: iPhone 5s & 5c Known Issues and FAQs

Anonymous — Mon, 30 Sep 2013 08:18:32 GMT

Doing a full restore didn't work, but emptying the photostream, removing all my backups and creating a fresh backup fixed this issue - suggests there was an issue with the photosteam in the icloud backup which was locking the folder

Re: iPhone 5s & 5c Known Issues and FAQs

Anonymous — Mon, 30 Sep 2013 09:40:32 GMT

I got weird messages from the number Tractorgirl posted and when I googled found out that others have been getting the same from Apple. Luckily, in iOS 7 you can block numbers from texting/calling you, so I blocked the number and bingo! No more weird messages (but iMessage still works, so I still get weird messages from my dad)...