topic Re: O2 Open discount is not available for iPhone 5C & iPhone 5S in Apple

O2 Open discount is not available for iPhone 5C & iPhone 5S

Anonymous — Mon, 16 Sep 2013 15:52:26 GMT

Hello, I've just recently received an O2 Open 30% discount code which I was going to use on a new O2 Refresh contract for an IPhone 5S. I was told about this offer by the manager of my local O2 store on Saturday. However, I have just been informed by O2 customer services that the O2 Open discount will not be valid for the new iPhone 5C and iPhone 5S!!!! O2 never cease to suprise me. First, I get told that there will be NO iPhone 5S's in store on the release date and NOW I get told that I can't use the O2 Open discount code on the new phones!! I am seriously thinking about cancelling my contract with O2 and going with another service provider!!!!

Re: O2 Open discount is not available for iPhone 5C & iPhone 5S

Anonymous — Mon, 16 Sep 2013 15:59:10 GMT

You got this by Ringing O2 on 202 ?

I've not seen any suchrestrictions on using the open code

Have you been back to the high street store to ask the same question.

Re: O2 Open discount is not available for iPhone 5C & iPhone 5S

Anonymous — Mon, 16 Sep 2013 15:59:14 GMT

Hi, yes, I got it direct from O2. I rang 202 to confirm that I had to call into the branch to use the O2 open code in order to get the discount on the airtime tariff. The person I spoke to spoke to his manager and he informed me that it had just been announced that the O2 Open discount would not be available for the new iPhone 5C and iPhone 5S.

Re: O2 Open discount is not available for iPhone 5C & iPhone 5S

Anonymous — Mon, 16 Sep 2013 16:00:34 GMT

I'm just looking at the t and c

http://static.o2.co.uk/www/docs/termsandconditions/o2open.pdf

Re: O2 Open discount is not available for iPhone 5C & iPhone 5S

Anonymous — Mon, 16 Sep 2013 16:05:51 GMT

Hi, I read the terms and conditions today before ringing 202 and it didn't say that it wasn't available for the 5C & 5S. However, the person I spoke to at 202 informed me that the decision had just been made today by O2 management.

Re: O2 Open discount is not available for iPhone 5C & iPhone 5S

Anonymous — Mon, 16 Sep 2013 16:08:09 GMT

@Anonymous wrote:
Hi, I read the terms and conditions today before ringing 202 and it didn't say that it wasn't available for the 5C & 5S. However, the person I spoke to at 202 informed me that the decision had just been made today by O2 management.

Hi,

Hopefully the o2 Site staff can help.

@Anonymous

@Toby

Can you get clarification on this please ?

Re: O2 Open discount is not available for iPhone 5C & iPhone 5S

jonsie — Mon, 16 Sep 2013 16:59:47 GMT

The iphone 5 was excluded for a time when launched last year I believe.

Re: O2 Open discount is not available for iPhone 5C & iPhone 5S

Anonymous — Mon, 16 Sep 2013 16:10:15 GMT

@jonsie wrote:
The iphone 5 was precluded for time when launched last year I believe.

Thats naughty of o2

Re: O2 Open discount is not available for iPhone 5C & iPhone 5S

Anonymous — Mon, 16 Sep 2013 16:17:04 GMT

I agree!!! O2 should not be excluding the iPhone 5C and 5S just because they are new phones. It's all about getting extra money for themselves and penalising the customer!!!

Re: O2 Open discount is not available for iPhone 5C & iPhone 5S

Anonymous — Mon, 16 Sep 2013 16:19:00 GMT

@Anonymous wrote:
I agree!!! O2 should not be excluding the iPhone 5C and 5S just because they are new phones. It's all about getting extra money for themselves and penalising the customer!!!

Totally understand your frustration.

Hopefully the staff can check this out asap.

Re: O2 Open discount is not available for iPhone 5C & iPhone 5S

perksie — Mon, 16 Sep 2013 16:37:41 GMT

@Anonymous wrote:
I agree!!! O2 should not be excluding the iPhone 5C and 5S just because they are new phones. It's all about getting extra money for themselves and penalising the customer!!!

Penalising the customer, you have been getting a 30% discount that most customers will never get!

I find it hard to be sympathetic and wonder why your money should be any different to anyone else's.

Re: O2 Open discount is not available for iPhone 5C & iPhone 5S

adamtemp64 — Mon, 16 Sep 2013 17:37:55 GMT

Every year it is the same it is all speculation until the new T&C are posted to the website on launch date.

But all iphone releases from memory have been excluded a search of the forums should see the trends.

Re: O2 Open discount is not available for iPhone 5C & iPhone 5S

Anonymous — Mon, 16 Sep 2013 17:47:14 GMT

I have been an O2 customer for a lot of years now and I have never had the 30% discount. I just found out on Saturday that the discount was available through the organisation I worked for. It was a member of staff in the O2 shop that informed me.

I am annoyed with O2 because they have excluded the new phones in order to make extra money on the new contracts that they will get. The O2 Open discount is still available on other phones just not the new iPhone 5C and 5S. Why?...because they will be the most popular phones and O2 will make the most money out of their contracts.

Re: O2 Open discount is not available for iPhone 5C & iPhone 5S

Anonymous — Mon, 16 Sep 2013 18:32:58 GMT

I get a corporate discount directly from Apple through work, they have always excluded new products from being discounted, so this doesn't really surprise me.

Re: O2 Open discount is not available for iPhone 5C & iPhone 5S

Anonymous — Mon, 16 Sep 2013 18:36:43 GMT

@Anonymous wrote:
I get a corporate discount directly from Apple through work, they have always excluded new products from being discounted, so this doesn't really surprise me.

So the workaround is to wait.

Re: O2 Open discount is not available for iPhone 5C & iPhone 5S

Anonymous — Mon, 16 Sep 2013 18:47:24 GMT

@Anonymous wrote:
@Anonymous wrote:
I get a corporate discount directly from Apple through work, they have always excluded new products from being discounted, so this doesn't really surprise me.
So the workaround is to wait.

Some people just cant wait

Re: O2 Open discount is not available for iPhone 5C & iPhone 5S

Anonymous — Mon, 16 Sep 2013 19:01:43 GMT

If this is true why isn't it mentioned anywhere? I spoke to customer services about getting the iPhone 5s in store this week with my O2 Open code and they said it I could do it.

Re: O2 Open discount is not available for iPhone 5C & iPhone 5S

Anonymous — Mon, 16 Sep 2013 19:07:07 GMT

@Anonymous wrote:
If this is true why isn't it mentioned anywhere? I spoke to customer services about getting the iPhone 5s in store this week with my O2 Open code and they said it I could do it.

A few posts /threads back someone said customer services said its a no and had just been agreed recently.

If so that new info would not have come onto the site or forum yet.

Ive asked site staff here to have a look.

Others are assuming it will be the case because thats what its been like in the past launches.

Re: O2 Open discount is not available for iPhone 5C & iPhone 5S

Anonymous — Mon, 16 Sep 2013 19:06:47 GMT

deleted by me

Re: O2 Open discount is not available for iPhone 5C & iPhone 5S

Anonymous — Mon, 16 Sep 2013 19:38:30 GMT

The O2 Twitter has been telling people all day to apply their code in store when 'ordering' the 5S....nothing about not being able to use it.