topic Re: my iphone says o2 but doesnt get no bars of signal? in Apple

my iphone says o2 but doesnt get no bars of signal?

Anonymous — Tue, 04 Jun 2013 12:40:00 GMT

recently brought a new iphone 4s off a friend(was factory reset before i started using it), got a brand new micro sim from o2 shop (pay as u go) and installed, phone works, wifi works, set up itunes account and downloaded apps and works, yet cant get any signal or make/recieve cals/texts?? it says o2 in top left, but no bars of signal?

thanks in advance people

Re: my iphone says o2 but doesnt get no bars of signal?

perksie — Tue, 04 Jun 2013 12:50:23 GMT

Make sure you have the correct APN settings depending on whether you have an iPhone tariff or not:

http://mobileguide.o2.co.uk/devices/device.jsp?deviceId=666&tab=8&step=2&settingId=3303

Re: my iphone says o2 but doesnt get no bars of signal?

Anonymous — Tue, 04 Jun 2013 12:57:47 GMT

i assume everything is correct with tarriff/sim(as its a micro sim which only goes in iphone) etc as the person in the shop put the sim in the iphone themselfs so obv knew it was for iphone, would it be anything to do with the iphone, like blocked or something? (my friend said it was working on the o2 sim he had tho.....??)

Re: my iphone says o2 but doesnt get no bars of signal?

perksie — Tue, 04 Jun 2013 13:03:27 GMT

If the APN is correct (have you checked?) have you got data turned on?

http://support.apple.com/kb/HT4203

Re: my iphone says o2 but doesnt get no bars of signal?

Anonymous — Tue, 04 Jun 2013 13:09:23 GMT

yes, and yes

Re: my iphone says o2 but doesnt get no bars of signal?

Anonymous — Tue, 04 Jun 2013 13:11:26 GMT

that link says to change the mms apn..... so i did.

BUT doesnt mention the mobile data apn? (which is still set to payandgo.02.co.uk - vertigo - password)

Re: my iphone says o2 but doesnt get no bars of signal?

jonsie — Tue, 04 Jun 2013 13:31:01 GMT

If you can't make/receive calls it suggests a problem with the sim. Try a reset by holding the on button and home button down until the Apple logo appears, then release. If that doesn't work I would try removing and reinserting the sim card. Failing that, it's a trip back to the o2 or Apple store to get it checked out.

Re: my iphone says o2 but doesnt get no bars of signal?

Anonymous — Tue, 04 Jun 2013 13:36:13 GMT

ive tryed all the resets etc, and tryed it in my own iphone 4 and sim works fine (this new iphone 4s is a present for my mum)

so it looks like the phone is maybe locked? but if thats the case, then how comes it says o2 with no signal bars as opposed to "no service" or "unregistered sim" etc? 😕

is there anyway i can check if the phone is unlocked atall? it was originally on o2 contract

Re: my iphone says o2 but doesnt get no bars of signal?

Anonymous — Tue, 04 Jun 2013 13:47:30 GMT

Ask the original owner if they request;)d an unlock from 02. It's free for a contract customer.

Or just try another networks sim in it.

It may be that the iPhone itself is having problems which could be sorted out by making an appointment at an Apple Genous Bar. If under warranty the repair / replacement would be free.

Re: my iphone says o2 but doesnt get no bars of signal?

adamtemp64 — Tue, 04 Jun 2013 13:48:03 GMT

It is a strange one this if on o2 it would work with any o2 sim.

Ring o2 to check imei bar status

Re: my iphone says o2 but doesnt get no bars of signal?

jonsie — Tue, 04 Jun 2013 13:51:39 GMT

By ruling the sim out, it can only be the phone blocked or faulty.

Re: my iphone says o2 but doesnt get no bars of signal?

Anonymous — Tue, 04 Jun 2013 13:51:57 GMT

ok now its got even more strange..... it has 3g and internet works and everything..... but no texts or calls or working 😕 what the hell?

Re: my iphone says o2 but doesnt get no bars of signal?

jonsie — Tue, 04 Jun 2013 13:53:19 GMT

You can make calls with the sim when you tried it in the other phone?

Re: my iphone says o2 but doesnt get no bars of signal?

Anonymous — Tue, 04 Jun 2013 14:00:05 GMT

If you've performed a recent sim swap then full service can take 24 hours + to come online.

Keep turning the iPhone off and on.

Re: my iphone says o2 but doesnt get no bars of signal?

Anonymous — Tue, 04 Jun 2013 14:40:22 GMT

right, just swapped sims over, the sim card works fine in my open network iphone 4, so im guessing its not the sim card.
when i put my vodafone sim in the new iphone 4s it said activation required, so its obv locked to o2.
but its really odd that when i put my new working sim into the new iphone 4s that it has 3g and the internet works, and says o2 at the top left, yet has no signal nor makes or recievs calls 😕 wtf 😞

Re: my iphone says o2 but doesnt get no bars of signal?

adamtemp64 — Tue, 04 Jun 2013 14:55:30 GMT

As I said ring o2 and ask if it has been imei barred

Re: my iphone says o2 but doesnt get no bars of signal?

Anonymous — Tue, 04 Jun 2013 15:32:04 GMT

ok i will this evening and let u know, thanks for your help