topic Re: iPhone problems - Vodafone to O2 in Apple

iPhone problems - Vodafone to O2

Anonymous — Thu, 30 May 2013 13:52:47 GMT

I have just switched from Vodafone to O2.

I have been seeing 'No Service' all day, then about an hour ago it changed to Invalid SIM. I followed some instructions on this forum which suggested connecting to iTunes and restoring the phone. However, it backed up and is now displaying the following message, which means I can't do any restoring etc.:

The SIM card inserted in this iPhone does not appear to be supported.
This iPhone is not currently setup to work with carrier you're attempting to use. Please insert another SIM card from a supported carrier or request that this iPhone be unlocked.

What's the next move?

Cheers

Tony

Re: iPhone problems - Vodafone to O2

jonsie — Thu, 30 May 2013 13:56:38 GMT

Did you have the iphone unlocked by Vodafone?

Re: iPhone problems - Vodafone to O2

Anonymous — Thu, 30 May 2013 13:59:34 GMT

Well I had a PAC code so I assumed the phone would unlock. Is this not the case?

Re: iPhone problems - Vodafone to O2

jonsie — Thu, 30 May 2013 14:02:43 GMT

No you need to request the unlock as it sounds like it;s locked to Vodafone. Only they can resolve it for you.

Re: iPhone problems - Vodafone to O2

jonsie — Thu, 30 May 2013 14:05:18 GMT

http://campaigns.vodafone.co.uk/UnlockCodeRequestForm/

Re: iPhone problems - Vodafone to O2

Anonymous — Thu, 30 May 2013 14:08:09 GMT

I could have done this weeks ago. Why has no-one at either Vodafone or O2 mentioned that step when I've spoken to them? Switching providers shouldn't be so difficult.

Thanks for the response.

Re: iPhone problems - Vodafone to O2

jonsie — Thu, 30 May 2013 14:13:07 GMT

I'm afraid it's one of the problems of contract phones. Most networks lock them nowadays and it's always advisable to check when buying phones or taking out contracts.

Re: iPhone problems - Vodafone to O2

Charlieboyoo — Fri, 31 May 2013 08:50:45 GMT

if your lucky the phone can be unlocked in a few mins otherwise it can take up to 72 hours