topic Re: Swap my sim problems. in Apple

Swap my sim problems.

Anonymous — Tue, 07 May 2013 08:37:19 GMT

I swapped my sim online yesterday at around half 10 in the morning and my iPhone is still saying "no service". I have been turning it on and off but still nothing. Can anyone shed any light onto this for me?

Re: Swap my sim problems.

adamtemp64 — Tue, 07 May 2013 08:39:36 GMT

has the other sim stopped working yet?

If not best to ring customer services to ensue the swap happens

Re: Swap my sim problems.

Anonymous — Tue, 07 May 2013 08:43:17 GMT

The old sim stopped working after about 15 minutes! So i've been phoneless for nearly 24 hours now. I contacted the chat team on o2 and they said it should be working by today, but i'm sure that's the same old story.

Re: Swap my sim problems.

adamtemp64 — Tue, 07 May 2013 08:47:11 GMT

You somehow need to talk to o2 if you can borrow another o2 phone ring 202

Re: Swap my sim problems.

Anonymous — Tue, 07 May 2013 08:49:16 GMT

Well I spoke to the online team and they said it said "it should be activated on 6th May", but as we know, it can take up to 24 hours! You think it's worth speaking to a customer service advisor on the phone?

Re: Swap my sim problems.

adamtemp64 — Tue, 07 May 2013 08:52:33 GMT

yes the webchat team can be a bit hit and miss

Re: Swap my sim problems.

MI5 — Tue, 07 May 2013 08:53:27 GMT

Definitely speak to someone on the phone. They are much better than the online chat service.

Re: Swap my sim problems.

Anonymous — Tue, 07 May 2013 08:54:07 GMT

Also, you might be able to help me with this. My brother gave me this phone but his icloud is on it, am I able to delete his account off of this iphone, as it wont let me put a new e-mail address in.

Re: Swap my sim problems.

adamtemp64 — Tue, 07 May 2013 08:57:05 GMT

yes just delete his itunes account on the iphone and input yours settings> iTunes & App Stores change it there

Re: Swap my sim problems.

Anonymous — Tue, 07 May 2013 08:57:33 GMT

Thank you, I will have to call them off my house phone. Great! I just really don't want to trek all the way to an o2 shop!

Re: Swap my sim problems.

Anonymous — Tue, 07 May 2013 09:00:10 GMT

Will his itunes be deleted if I delete his icloud account from the phone?

Re: Swap my sim problems.

MI5 — Tue, 07 May 2013 09:01:39 GMT

No, it's just a link on the phone to which back up account it uses.

Re: Swap my sim problems.

Anonymous — Tue, 07 May 2013 13:38:08 GMT

Went into the o2 store today and iPhone wasnt unlocked! So the guy registered my number to a standard sim again for my blackberry. Says this can take 30 seconds to activate or 24 hours. Still says SIM not provisioned, can this sometimes take a good while? Not looking forward to another complication!

Re: Swap my sim problems.

MI5 — Tue, 07 May 2013 13:46:19 GMT

Yes, it can take upto 24 hours at busy periods.....

Re: Swap my sim problems.

Anonymous — Tue, 07 May 2013 13:55:57 GMT

Thank you .. god knows what i'll do if this doesn't work. Feel like i've lost my arm!

Re: Swap my sim problems.

MI5 — Tue, 07 May 2013 13:58:25 GMT

I know how you feel

Re: Swap my sim problems.

jonsie — Tue, 07 May 2013 14:07:35 GMT

Switch your phone off and back on at regular intervals. Fingers crossed it's soon on the network for you.

Re: Swap my sim problems.

Anonymous — Tue, 07 May 2013 14:11:10 GMT

It's back on now.. thank you for your wise words