topic Re: pay as you go unlock in Apple

pay as you go unlock

Anonymous — Sun, 14 Apr 2013 11:05:05 GMT

My son gave me a phone with his 02 sim in it, he no longer wanted the sim.

I wanted to use my own none 02 sim in it but it was still locked to 02.

We contacted 02 and asked for the unlock £15 was taken from the credit leaving only £1.

02 said I would receive a text saying when the phone was unlocked and then to connect it to itunes as it is an phone.

This never happened.

So I contacted 02 again and they said it was now unlocked. It wasn't no other Sims work in it and itunes say sim not recognised.

I called them several times but no joy they insisted it was unlocked

I waited longer just in case but no contact from 02 came.

Believe it or not this was last year.

I have been trying again recently, I contacted 02 on April 4th and told them the story again

they said they would activate the unlock again so I waited but it didn't happen.

I contacted them again on 12th April they said they sent an email to me, I asked for confirmation of the email address and it was wrong.

Now they are saying they didn't send the unlock again because now the sim is out of credit.

But it was in credit when I requested the unlock and I gave the correct email, to top up a sim that isn't going to be used would cost another £15, so in effect they want paying again.

Very unsatisfactory

Re: pay as you go unlock

jonsie — Sun, 14 Apr 2013 11:10:10 GMT

This is a most unusual set of circumstances and unlocking an iphone is usuallt a very simple procedure. A s the credit has been taken and you have made numerous attempts to resolve the problem, try making an official complaint by following the procedure outlined in the link below.

Complaint

Re: pay as you go unlock

MI5 — Sun, 14 Apr 2013 11:11:45 GMT

Contact the complaints team. You should not be expected to pay twice http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(Mobile),CASE=13668

Re: pay as you go unlock

Anonymous — Sun, 14 Apr 2013 11:23:08 GMT

No that's defiantly not on I would say as the others have official complaint needed

Re: pay as you go unlock

Anonymous — Wed, 17 Apr 2013 07:07:56 GMT

Just to update.

I contacted the complaints department on the 15th April and told them the sorry tale.

There response was - please allow us up to 10 days to look into this-.

So ok what's another 10 days .

I will keep you informed

Re: pay as you go unlock

Anonymous — Wed, 17 Apr 2013 13:55:09 GMT

Hope you get the result you deserve

Re: pay as you go unlock

Anonymous — Tue, 30 Apr 2013 15:03:57 GMT

So now its the 30th April way past the 10 days and still no contact and still not unlocked, amazingly poor service

Re: pay as you go unlock

Liquid — Tue, 30 Apr 2013 23:03:41 GMT

By any chance was the phone replaced in warranty or serviced?

Re: pay as you go unlock

Anonymous — Wed, 01 May 2013 06:59:39 GMT

Hi Thanks for the reply but no the iphone has not been replaced or serviced, its original and is working fine as an ipod now untill we get the unlock.

Re: pay as you go unlock

Liquid — Wed, 01 May 2013 08:21:19 GMT

Arrgh sorry. Well then really have no idea what's going on.

However I do recommend to enquire about waving the charges as this is taking the mick.

Re: pay as you go unlock

Anonymous — Wed, 01 May 2013 09:06:13 GMT

Well I have been on the online chat again and Jack says it will be unlocked within 10 days, there was a technical fault previously .

Fingers crossed

Re: pay as you go unlock

Liquid — Wed, 01 May 2013 09:08:52 GMT

My fingers are crossed for you also!

Re: pay as you go unlock

Anonymous — Wed, 01 May 2013 09:50:48 GMT

Did you keep a copy of the conversation? use this if nothing after 10 days as they will say that that conversation never happened.

my fingers are crossed however after 2 months of trying to get my father in laws iphone unlocked (pay monthly) we are still in the same boat.

Re: pay as you go unlock

Anonymous — Wed, 01 May 2013 17:14:49 GMT

Yes allways keep a copy makes it easier to answer the same questions over and over again

Re: pay as you go unlock

Anonymous — Tue, 21 May 2013 08:06:20 GMT

well at last I got this message --your iphone can now been unlocked-- yes exactly as that.

So i connected to itunes and it unlocked fine.

So the long saga is over makes you think where does the message come from the chat line people are convinced it will be unlocked every time i have contacted them and cant believe it hasnt been done when i get back to them.

They also credited the £15 back which soon went when i called a friend in Spain a 3 minute call gobbled up about £10 wow.