topic Re: Call forwarding in Apple

Call forwarding

Anonymous — Thu, 22 Nov 2012 22:14:13 GMT

Hi all,

I have a 4S. Call forwarding has never been a problem before but two times out of the last three I have been unable to cancel a divert that I'd set up. This has caused some real problems for my work and is very frustrating.

The online advice suggests calling ##002# to cancel all diverts but this just doesn't work and all I get is a list of "setting erasure failed" messages. The problem sorted itself out after about six hours last time but even this was annoying.

Any ideas anybody?

Re: Call forwarding

Anonymous — Thu, 22 Nov 2012 23:02:04 GMT

Is the firmware upto date on the phone?

Re: Call forwarding

Anonymous — Thu, 22 Nov 2012 23:05:21 GMT

On that note has anything updated recently on the phone?

Re: Call forwarding

Anonymous — Thu, 22 Nov 2012 23:28:50 GMT

Everything is up to date (just checked to make sure) and it hasn't updated for a good few weeks.

Re: Call forwarding

Liquid — Thu, 22 Nov 2012 23:45:34 GMT

Try *#21#

Re: Call forwarding

Anonymous — Thu, 22 Nov 2012 23:51:02 GMT

I've given that *#21# a go but still no joy.

Tried a few times but came up with a number of "setting interrogation failed" messages each time.

Re: Call forwarding

amcleod — Thu, 22 Nov 2012 23:51:15 GMT

You should be able to turn off call forwarding by going to

Settings>Phone>Call Forwarding then toggle the slider to off.

Re: Call forwarding

Anonymous — Thu, 22 Nov 2012 23:54:52 GMT

Yeah, that's how it normally turns off.

However, because of this fault I can slide the actual control thingymibob to both the ON and OFF positions without it actually affecting the call forwarding itself.

I've turned call forwarding off a hundred times in the way you've confirmed but on a couple of annoying occasions it has proven impossible to cancel!

Re: Call forwarding

Liquid — Thu, 22 Nov 2012 23:57:05 GMT

That is wierd:(

I'm going to hunt for another variant for you.

Is this problem present since the update?

Re: Call forwarding

Liquid — Thu, 22 Nov 2012 23:58:46 GMT

Just for reference *#002# turns on forwarding for all calls. Or at least it appears to on my phone.

Re: Call forwarding

Anonymous — Thu, 22 Nov 2012 23:59:07 GMT

That could well be the case if memory serves but I'm not totally 100%.

I've never had problems until the last few weeks though, so it's definitely a recent thing.

Thanks for your assistance by the way.

Re: Call forwarding

Anonymous — Fri, 23 Nov 2012 00:01:19 GMT

None of these codes that I have become aware of since my call forwarding problem appear to do anything at all on my phone!

Whenever I try and use one I just get a long list of "failed" messages.

Re: Call forwarding

Liquid — Fri, 23 Nov 2012 00:05:45 GMT

Annoyingly apple doesnt allow rolling back of updates anymore without doing some rathy lengthy stuff:(

Hmm ok just an idea reset your phone (home+power until apple logo appears)

Then try the *#21# again.

Is your phone currently set up to forward calls?

Re: Call forwarding

jonsie — Fri, 23 Nov 2012 00:09:47 GMT

I think you are at a stage now where you need to back everything up to itunes and do a set up as new to see if that clears the problem for you. You can always restore from the back up afterwards. I'm sure it's phone related not network.

Re: Call forwarding

Anonymous — Fri, 23 Nov 2012 00:11:16 GMT

Tried the reset and then the *#21# again but still just came up with the "system interrogation failed" messages again.

Yeah, my phone is currently forwarded to my boss, who will no doubt be unchuffed if there are calls during the night.

Re: Call forwarding

Liquid — Fri, 23 Nov 2012 00:18:53 GMT

Understandable.

http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(Mobile),CASE=13448

This is the only codes I could find on the cancellation of call forwarding.

However I don't know the legitimacy of this site

http://www.howtofixanything.co.uk/howto-o2divertcalls.html

Mentioned using 62 as an alternative to 21:/

Re: Call forwarding

Liquid — Fri, 23 Nov 2012 00:21:07 GMT

Have you tried setting the divert again but have it diverted to your house phone? (At least the boss won't be unhappy)

Re: Call forwarding

Anonymous — Fri, 23 Nov 2012 00:32:59 GMT

Have tried to type a different number in the "Forward to" area but it doesn't change anything.

Also, the actual number that the phone is diverted to doesn't appear in the box either, as it normally does. However, the divert is still operational to the original number.

Re: Call forwarding

Anonymous — Fri, 23 Nov 2012 00:34:17 GMT

I've tried using the number 62 instead of 21 and it did actually state that various changes had been made "successfully". However, it still hasn't changed the original divert in any way.

Re: Call forwarding

Anonymous — Fri, 23 Nov 2012 00:38:51 GMT

I am in the process of updating my iTunes as well, so that I can do the whole back-up and restore as new thing. However, more annoyingly than ever, my downloading of the latest iTunes update is now not going smoothly. Probably because my laptop is a hundred years old!