topic Re: Better the devil you know :( in Apple

Better the devil you know :(

Anonymous — Tue, 20 Nov 2012 15:04:19 GMT

Not particularly O2 related per se.... left O2 after many many years when iPhone 5 came out due to ongoing issues which didn't seem to be improving...

Went to EE (T-Mob at the time) and boy am i suffering buyers remorse ... 2 sim cards and 2 iPhone5's later (Apple replacements for probably working handsets) later and i'm still stuck with a service thats dropping all the time (Going no-service) and support tech's that are just saying 'Have you tried switching it off and on?'

My number is stuck with T-Mob for 12 months now .... grass isn't as green elsewhere as it seems 😞

Re: Better the devil you know :(

perksie — Tue, 20 Nov 2012 15:07:27 GMT

Oh dear sorry to hear that but thanks for letting us know.

Have you tried getting an Apple store to check things for you?

Re: Better the devil you know :(

Liquid — Tue, 20 Nov 2012 15:14:29 GMT

Sorry to hear that:(

Re: Better the devil you know :(

Anonymous — Tue, 20 Nov 2012 15:15:47 GMT

Tried all these:
1. Updated to iOS6.0.1
2. Replaced iP5 by Apple (despite them saying the handset was fine - thanks for that one)
3. Replaced Nano Sim by T-Mob (they credited my account the £10 fee at least)
4. Setup phone as new (restore sw without backup) meaning inconveinice to me as i had to set everything back up and i lost some data inevitably
5. Contacted T-Mob support several times and been told to:
a. Network Settings Reset
b. All settings reset
c. Network reprovisioning on Sim

Right now i'm getting 0.12 mbit speeds and crappy call quality .... using an iPhone5 with that speed isn't great

And to think i gave up my o2 unlimited iPhone simplicity tariff for this

Re: Better the devil you know :(

Liquid — Tue, 20 Nov 2012 15:18:41 GMT

How long have you been with them for?

Re: Better the devil you know :(

Anonymous — Tue, 20 Nov 2012 15:22:03 GMT

To long for 'cooling off'
Just coming up on 2 months ... stupidly i waited for iOS6.0.1 thinking it might be an Apple bug/issue

Re: Better the devil you know :(

Liquid — Tue, 20 Nov 2012 15:24:01 GMT

😞 dang.

I wonder if you could claim breech of contract due to the inability of actually using the contract your paying for.

Re: Better the devil you know :(

jonsie — Tue, 20 Nov 2012 15:26:18 GMT

I would get the phone checked out at your nearest Apple store. Sorry you're having problems with the new network.

Re: Better the devil you know :(

Anonymous — Tue, 20 Nov 2012 15:29:14 GMT

@jonsie: I did ... it was a problem on my original iP5, i went to apple, they said the phone was fine but they replaced it anyway
Same issue on replacement

Re: Better the devil you know :(

Anonymous — Tue, 20 Nov 2012 16:11:23 GMT

Is it anything on t-mobiles side that may be at fault

Re: Better the devil you know :(

Anonymous — Tue, 20 Nov 2012 16:13:27 GMT

It has been known for a contract to be cancelled due to lack of reasonable service.

Re: Better the devil you know :(

jonsie — Tue, 20 Nov 2012 16:14:56 GMT

@Anonymous wrote:
It has been known for a contract to be cancelled due to lack of reasonable service.

That's the course I would be persuing.

Re: Better the devil you know :(

perksie — Tue, 20 Nov 2012 16:15:48 GMT

@Anonymous wrote:
@jonsie: I did ... it was a problem on my original iP5, i went to apple, they said the phone was fine but they replaced it anyway
Same issue on replacement

Check the coverage in your area here:

http://www.sitefinder.ofcom.org.uk/

Re: Better the devil you know :(

GrahamF — Tue, 20 Nov 2012 16:48:24 GMT

no comment...........well maybe just.........EE + iphone 5............ heavy sigh + tut tut!!

not very helpful, but well.... you know....

Re: Better the devil you know :(

Anonymous — Tue, 20 Nov 2012 18:23:04 GMT

i had exactly the same problem with my iPhone 4. tried sorting it out for 3 months as no one could hear me. i couldn't hear them.complained to the network as i was paying for a phone contract i couldn't use. they put me through to an apple engineer who was actually speaking to me from Kentucky, USA. sent it all back in bag provided and still they sent me back my phone saying diagnostic check was done and no problem. re backed it all up again through Itunes and again same problem. today my son took my phone into Apple store in bristol and they have just swapped it over for a new handset.! i cant believe this wasn't done at the beginning...i've paid 3 months bill with no use of phone and i've been stressed to heck trying to sort it out and now i a going to try and claim some monthly bill money back. the provider says it was not there fault as there was a fault with the phone and not the network even though i have pointed out my contract is with them and not apple.i am not letting this go though. so good luck

Re: Better the devil you know :(

Liquid — Tue, 20 Nov 2012 18:29:38 GMT

The phone might well be an apple phone but your contract covers the supply of both the hardware as well as network.

If like me I have a iPhone 5 contract from O2 but the phone came from CPW then I'm at CPW mercy if the hardware a stuffed.

In the iPhone 4S case I'm pretty sure the phones were brought by O2 in which case the hardware is their prerogative.

(Make sense?)

Re: Better the devil you know :(

Anonymous — Wed, 05 Dec 2012 16:44:15 GMT

Just in case people are curious .... Followed their formal complaint procedure in and yesterday received my PAC code and an early terminated contract without penalties.

Re: Better the devil you know :(

jonsie — Wed, 05 Dec 2012 17:14:52 GMT

So glad you got it sorted. At least they have been fair but it's been a rough ride for you. So, in conclusion, anyone in the same position with a genuine grievance should persue their complaint until you get a satisfactory outcome.

Good luck with your chosed network highlightshadow:smileyhappy:

Re: Better the devil you know :(

perksie — Wed, 05 Dec 2012 17:19:45 GMT

Result, well done!

@jonsie - Rockstar????