topic Re: iPhone won't send/receive texts in Apple

iPhone won't send/receive texts

Anonymous — Sat, 10 Nov 2012 06:38:23 GMT

My iPhone wont receive or send texts, only iMessages, and im on contract?

Re: iPhone won't send/receive texts

adamtemp64 — Sat, 10 Nov 2012 08:43:58 GMT

2g or 3g ?

Have you done the usual things like reboot / reset network settings etc.

Re: iPhone won't send/receive texts

Anonymous — Sat, 01 Dec 2012 15:59:37 GMT

Mines won't either

Re: iPhone won't send/receive texts

perksie — Sat, 01 Dec 2012 17:12:12 GMT

Deleted by me.

Re: iPhone won't send/receive texts

jonsie — Sat, 01 Dec 2012 17:10:35 GMT

Try the following:

On the phone keypad type in *#5005*7672# - this tells you the message centre number installed in the handset

P&G should show : +447802092035 Monthly : +447802000332

If it doesn't, type in the sequence below.

##5005*7672# this deletes the message centre number

Then **5005*7672*+447802092035# (for prepay customers}

or **5005*7672*+447802000332# (for pay monthly)

Don't forget the + sign

Re: iPhone won't send/receive texts

Anonymous — Sun, 02 Dec 2012 09:40:07 GMT

I've reset all the settinme suggested in other posts bur every time I powere off my IPhone 4 and switch it back on the SMS message centre number reverts to the pay monthly number. O2 help gurus tell me they don't know why it's happening ! They suggested taking it to an Apple centre ! Anybody on here got any better advice?

Re: iPhone won't send/receive texts

Anonymous — Sun, 20 Jan 2013 16:33:01 GMT

exactly the same problem here... with same response from 'gurus'!

anyone have an answer?

Re: iPhone won't send/receive texts... Update

Anonymous — Mon, 21 Jan 2013 21:52:41 GMT

Went to O2 store and swapped out for a new SIM.

Did the trick!

Re: iPhone won't send/receive texts

Anonymous — Wed, 30 Apr 2014 18:01:09 GMT

since yday i can not receive any texts on my iphone 5s i have been on the fone o2 and that, there saying theres nuffin wrong,, but wen i turn off the 4g bk to g3 on my fone i start getting all my texts threw, and soon has i put the 4g on i dont get nuffin threw... soo i think the problem is 4g its goin my head,,

Re: iPhone won't send/receive texts

MI5 — Wed, 30 Apr 2014 18:14:37 GMT

There has been 2 other people recently on here saying the same thing.
They couldn't get calls or texts with 4G turned on.
We've suggested they try a new sim card but if that doesn't work there must be a network fault...

Re: iPhone won't send/receive texts

adamtemp64 — Wed, 30 Apr 2014 18:22:08 GMT

@MI5 were they all iPhone 5s ? has 7.1.1 messed something up? as we were not seeing issues before

Re: iPhone won't send/receive texts

MI5 — Wed, 30 Apr 2014 18:25:42 GMT

They were all iPhones but not sure if they were all 5's mate ?

Re: iPhone won't send/receive texts

MI5 — Wed, 30 Apr 2014 18:29:17 GMT

Here's one of them - also a 5s http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Can-t-receive-calls-or-texts-on-4G-Connection/td-p/659397

The other here (doesn't say but is on a 5s thread) Scroll down to bottom http://community.o2.co.uk/t5/Apple-iOS-Devices-iPhone-iPad/Data-problems-5s-4g/m-p/564796#U564796

Re: iPhone won't send/receive texts

adamtemp64 — Wed, 30 Apr 2014 18:29:21 GMT

well if all iPhones on o2 on 4g could this indicate an update issue Unfortunately no 4g round here for me to test it .

Re: iPhone won't send/receive texts

MI5 — Wed, 30 Apr 2014 18:31:34 GMT

See my edit above - Looks like all 5s on 4G reported so far...

Re: iPhone won't send/receive texts

adamtemp64 — Wed, 30 Apr 2014 18:35:39 GMT

Perhaps one for @Toby to feedback or help on this or do o2 need to issue a carrier file update ?

Re: iPhone won't send/receive texts

jonsie — Wed, 30 Apr 2014 19:09:21 GMT

There doesn't seem to be a general problem reported anywhere so maybe specific to O2?

Re: iPhone won't send/receive texts

MI5 — Thu, 01 May 2014 13:32:06 GMT

Another customer fixed the issue with a sim swap http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Can-t-receive-calls-or-texts-on-4G-Connection/m-p/660267#M67698

Re: iPhone won't send/receive texts

Anonymous — Fri, 31 Oct 2014 18:06:26 GMT

@jonsie wrote:
Try the following:

On the phone keypad type in *#5005*7672# - this tells you the message centre number installed in the handset

P&G should show : +447802092035 Monthly : +447802000332

If it doesn't, type in the sequence below.

##5005*7672# this deletes the message centre number

Then **5005*7672*+447802092035# (for prepay customers}
or **5005*7672*+447802000332# (for pay monthly)

Don't forget the + sign

Worked fine , thankyou.

Re: iPhone won't send/receive texts

jonsie — Sat, 01 Nov 2014 14:33:33 GMT

You're very welcome. To add, if you still have a problem after switching the phone off and on you probably have the wrong type of simcard as the message centre number is read from the Sim card. Contract and P&G sims hold different data.