topic Re: O2 Business EU roaming charges in Business Customers

O2 Business EU roaming charges

gmac123 — Fri, 27 Jul 2018 12:31:58 GMT

I'm an O2 Business customer and just got around to looking over some past bills. I have travelled to the EU 3 times in the last 18 months and on those occassions I have been charged a huge amount for data roaming. I visited the Balearics and canaries. It totals hundreds of pounds. I thought data roaming charges were capped as of 2015? Thanks in advance for any advice on this.

Re: O2 Business EU roaming charges

Glory1 — Fri, 27 Jul 2018 13:08:53 GMT

Afternoon @gmac123

Please look at this link:

https://www.google.com/url?sa=t&source=web&rct=j&url=https://www.o2.co.uk/business/products/international-business/going-abroad&ved=2ahUKEwjslaisq7_cAhWJI8AKHfbJAK0QFjAAegQIBBAB&usg=AOvVaw1BP7BXboigRJ_iXXLj17l7

which may provide some useful information.

You may need to speak to Business Customer Services on 8002 to get more detail on your charges. As we are all customers here we'd have no access to your bills.

Good luck and welcome to the forum

Re: O2 Business EU roaming charges

MI5 — Fri, 27 Jul 2018 13:12:26 GMT

Business accounts are not capped at all. That only applies to consumer accounts. Any over use of data will be charged at the standard roaming rates for your tariff.

Re: O2 Business EU roaming charges

EmilieT — Mon, 30 Jul 2018 13:09:07 GMT

Hi @gmac123, and welcome to the forum I hope the replies above from @Glory1 and @MI5 clarify those charges you had, but please let us know if there's anything you'd still like help with