topic Re: Existing sim in new phone in Business Customers

Existing sim in new phone

Danny0367 — Thu, 19 Jul 2018 16:54:37 GMT

Existing O2 iphone 5, just bought a iphone 6 same sim size, swap sim over, iphone 6 just says “searching” instead of O2, any ideas why ?
Thought i could just move sim over And new iphone 6 would be ok ?
Thanks in advance.

Re: Existing sim in new phone

Cleoriff — Thu, 19 Jul 2018 17:14:56 GMT

Hi @Danny0367 Is should be fine as they both take a nano sim.

Are you PAYG or Contract? That could cause issues as they are different sim types

https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number

If nothing has changed tariff wise then keep rebooting your phone.

If none of that works just pop into a local O2 shop and pick a up new sim and get them to transfer everything over ..

Re: Existing sim in new phone

MI5 — Thu, 19 Jul 2018 18:51:57 GMT

Where did the new phone come from?
Is it an o2 or unlocked phone?
Is it faulty?
Does any other sim work in it ?
Have you connected to iTunes etc?

Re: Existing sim in new phone

Danny0367 — Thu, 19 Jul 2018 21:30:36 GMT

Bought phone from a mate of a mate.
It was being previously on O2 contract.
Tried other O2 sim in it. Same issue. Just says “searching” or “No service”
How would connecting to itunes help ?

Re: Existing sim in new phone

Cleoriff — Thu, 19 Jul 2018 21:41:47 GMT

@Danny0367 wrote:
Bought phone from a mate of a mate.
It was being previously on O2 contract.
Tried other O2 sim in it. Same issue. Just says “searching” or “No service”
How would connecting to itunes help ?

Oh that might put a different perspective on it @Danny0367

It may have been reported lost or stolen as part of an insurance scam. In that case O2 would have blocked the phone. Just a suggestion...:smileysad:

Edited to add you can check this by using this site https://www.checkmend.com/uk/

Re: Existing sim in new phone

MI5 — Thu, 19 Jul 2018 21:57:47 GMT

Check IMEI number here for a barred phone https://www.checkmend.com/uk?gclid=CjwKCAjw7cDaBRBtEiwAsxprXQ-tjrjhcl5tF6p1IPu1s35d7yyDjIU1zEIgbG5yeR9UTowquseYxRoCHo8QAvD_BwE

Re: Existing sim in new phone

gmarkj — Fri, 20 Jul 2018 06:11:49 GMT

Did you see it working before you bought it?
If the IMEI is not flagged up then it might be the SIM tray/reader is not working properly...
Try your sim in your old phone to make sure it still works.
As advised before, try getting a new sim from an o2 shop.
If none of that works then definitely the sim reader.

Re: Existing sim in new phone

EmilieT — Thu, 26 Jul 2018 13:25:24 GMT

Hi @Danny0367, and welcome to the forum Please let us know how you get on with your SIM and phone. Did the replies above help you get this sorted?