topic Re: Feedback on My O2 Business in Business Customers

Feedback on My O2 Business

Marjo — Mon, 22 Apr 2019 12:25:12 GMT

Hi all,

Are you using My O2 Business? We'd love to hear what you think of it and the different features it offers for managing your account if you've had a chance to use it already.

With My O2 Business you can view and manage your account and billing, swap SIMs, track and schedule reports on your spend, etc. - see o2.co.uk/myo2business for more info. You can also find FAQs there, an interactive demo and introductory video, and a case study showing how My O2 Business helped a company to manage their resources and costs.

Here's some things you can think about when posting your feedback:

Are you using My O2 Business on a desktop, laptop, mobile or tablet?
What features do you use the most?
Do you feel the available features are useful to you?
What would you change/add and why?
Have you come across any issues / something you tried but were not able to do? What was it?

Please post your thoughts in this topic and we will forward it over to the Business Team.

Looking forward to your comments!

Re: Feedback on My O2 Business

Glory1 — Wed, 16 May 2018 04:13:26 GMT

It's great if you're using a PC but useless if, like me, you use your phone. And I'm not buying a PC just to be able to use MyO2Business.

So I only use it to download my latest invoice. Nothing else.

Re: Feedback on My O2 Business

Marjo — Fri, 18 May 2018 14:23:32 GMT

Thanks for your comment @Glory1! It would be great to hear more about the issues you're having on mobile if you have any details to share? In a previous topic (see here) I got some information from the Business Team with instructions on using My O2 Business on a mobile device - would this help at all with what you would like to do via mobile? Cheers!

Re: Feedback on My O2 Business

pgn — Fri, 18 May 2018 17:32:08 GMT

Does the MyO2 Business app let you download a pdf VAT invoice each month at no extra cost?

Seems to be a bit patchy as to how this can be accomplished on the Consumer side of the O2 offerings (Contract/Pay Monthly anyway!).

Re: Feedback on My O2 Business

adamtemp64 — Fri, 18 May 2018 17:45:14 GMT

@pgn there is no app it is all web based and the old system allowed vat invoices so I assume the latest incarnation is the same.

Consumer and business contracts are on separate billing systems

Re: Feedback on My O2 Business

pgn — Fri, 18 May 2018 17:55:39 GMT

Thanks, @adamtemp64, don't know how I got the impression it was an app...

The business-side of O2 for billing was OK when I last used it, many moons ago. It had its own billing website, separate from O2.co.uk, but it was also hit and miss if it was up or not when you needed it, so I do hope it is better than it was.

Re: Feedback on My O2 Business

adamtemp64 — Fri, 18 May 2018 17:58:40 GMT

@pgn Yes i used to spend hours trying to get on lol and at the time on a 1mb rural adsl connection it was frustrating but been just over 3 years since i used it .

Re: Feedback on My O2 Business

Glory1 — Fri, 18 May 2018 20:05:02 GMT

@Marjo wrote:
Thanks for your comment @Glory1! It would be great to hear more about the issues you're having on mobile if you have any details to share? In a previous topic (see here) I got some information from the Business Team with instructions on using My O2 Business on a mobile device - would this help at all with what you would like to do via mobile? Cheers!

@Marjo MyO2 Busines using a mobile is very limited on what you see and what you can do. I can view my tariffs and dates the contracts started. View and download my invoices, change my username, change my billing address and bring in other products.That's it. If I was using a laptop or destop MyO2Businees has been updated to include similar functions to the MyO2 app. So you can check usage and so much more. I was told that there are no plans to update the mobile view as most business users work via a laptop or desktop. So those of us on mobile are clearly less valued customers. As already said I download my monthly airtime invoice for reference and nothing else.

Re: Feedback on My O2 Business

gingerj — Sat, 19 May 2018 07:25:42 GMT

I have had trouble with "view and manage your account" on both pc, and mobile, it simply doesn't work, just reverts me back to the same page to click on the option. I have phoned and I am in touch with the team via email, but no one can seemily find a solution to this problem. I have updated software, used chrome, firefox and e, still the same. I have also cleared cache, still the same.

can this issue be fixed ?

Re: Feedback on My O2 Business

Cleoriff — Sat, 19 May 2018 08:02:52 GMT

@gingerjWelcome to the forum and thanks for your feedback.

I'm sure @Marjo (Community Manager) will be back on Monday to respond to you...:smileywink:

Re: Feedback on My O2 Business

Marjo — Mon, 21 May 2018 15:56:16 GMT

Hi guys, thanks a lot for your replies! Much appreciated. I have forwarded your questions to the Business team and will get back to you when I have more information to share.

@gingerj Welcome to our forum, nice to have you here! Sorry to hear that you've been having problems trying to access some areas of My O2 Business though. 😞 Was it the Business Team that you were in contact with already? I'm going to drop you a PM (private message here on the forum) to discuss further so we can get this looked at, please do check when you get a moment.

Thanks for the tag @Cleoriff!

Re: Feedback on My O2 Business

Marjo — Thu, 31 May 2018 11:29:24 GMT

Hey guys so you had some questions related to My O2 Business in your earlier comments.

@pgn, @adamtemp64, it's much better now compared to a few years ago yes. It's is all web based indeed, but customers can view and email their bills, and use the My Account side on any device or tablet. My O2 Business is free to use (data charges to access the internet may be applicable).

Do let us know if you have more feedback or questions at any point.

Re: Feedback on My O2 Business

gingerj — Sat, 16 Jun 2018 22:47:44 GMT

Just to update.
I updated my phone, so got a new Contract, and can now use my account fully. I still haven't been informed what the issue was with the previous one, but at least I can view and manage my account now.
Marjo, I got the xz2. Still trying to figure it out! Technology advances far quicker then my knowledge.
Thank you for helping me out.

Re: Feedback on My O2 Business

Marjo — Tue, 19 Jun 2018 16:05:06 GMT

@gingerj wrote:
Just to update.
I updated my phone, so got a new Contract, and can now use my account fully. I still haven't been informed what the issue was with the previous one, but at least I can view and manage my account now.
Marjo, I got the xz2. Still trying to figure it out! Technology advances far quicker then my knowledge.
Thank you for helping me out.

Great to hear that it's resolved, and good luck with your new phone! If you have any questions about your phone or you're struggling with the tech side of things, don't hesitate to ask the community in the Android section if they could help you out. We have a lot of knowledgeable Android users in the community.

Re: Feedback on My O2 Business

Dem02 — Sun, 12 Mar 2023 14:29:51 GMT

I have been on 02 for only a few months, and very much regretting it. Not having a simple app to monitor usage and make simple changes on the go is.... pathetic really and so so out of touch. The so called online portal is not even close to been user friendly. Not much FAQs to at least find out what all the strangely named (to the normal user) filters do. I am lost for words

And don't even get me started on the availability of the network and it's speeds.... utterly unusable most of the times. No wonder it WAS cheap at the time. It is actually a lot more expensive than my previous one!