topic Acctivation error in Business Customers

Acctivation error

drewg — Sun, 13 May 2018 08:27:08 GMT

Hi, I want to know has anyone had the acctivation error when trying to use a non o2 sim in a iphone 6s the phone has been unlatched and when conecting to itunes still nothing works.

Any help on this topic would be great

Re: Acctivation error

Cleoriff — Sun, 13 May 2018 08:41:47 GMT

Hi @drewg

Is there anything in this link which will help?

https://support.apple.com/en-gb/HT201407

Or other advice in this link

https://www.imobie.com/support/how-to-set-up-iphone-6-plus.htm

Re: Acctivation error

MI5 — Sun, 13 May 2018 08:41:48 GMT

It sounds like the phone is still locked to o2.
Try again to unlock it
https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1014131

Re: Acctivation error

drewg — Sun, 13 May 2018 09:26:07 GMT

thanks but o2 say its unlocked

Re: Acctivation error

Cleoriff — Sun, 13 May 2018 09:52:27 GMT

@drewg wrote:
thanks but o2 say its unlocked

Then try the advice in the links I posted above @drewg All to do with solving activating errors on the iPhone 6

Let us know how you get on please when you have tried the solutions to that problem from the posted articles.

Re: Acctivation error

MI5 — Sun, 13 May 2018 09:54:27 GMT

@drewg wrote:
thanks but o2 say its unlocked

So with a non o2 sim in, what message do you get on screen when you connect to iTunes?

Re: Acctivation error

jonsie — Sun, 13 May 2018 11:55:40 GMT

You shouldn't need to connect to itunes at all. A non-O2 sim should either work or not as long as that sim is active with it's own network.