topic Re: O2 App for business in Business Customers

O2 App for business

Poppo — Wed, 09 May 2018 18:50:31 GMT

Hi,

When I had a personal number, I used the My O2 app to see my usage. Now I have a business account, is there an app for it? I found the My O2 Business app but it is in german.

Any help would be appreciated.

Regards

Poppo

Re: O2 App for business

Anonymous — Wed, 09 May 2018 18:55:18 GMT

Hi @Poppo try this

http://www.o2.co.uk/mobile/business/myo2business

Re: O2 App for business

MI5 — Wed, 09 May 2018 19:06:53 GMT

Unfortunately there is only a flash based web page for business accounts which needs some work to bring it into the 21st Century https://www.o2.co.uk/business/support/my-o2-business/about-my-o2-business

Re: O2 App for business

Marjo — Thu, 10 May 2018 11:35:43 GMT

Hi @Poppo and all, to add to the above comments, I've checked with the Business Team to double check this. We don’t currently have a My O2 Business app, however it is possible to access your bills and make account changes from your device, by going to www.o2.co.uk/myo2business and logging in as normal. You can do everything you could do when logged in to My O2 Business via a desktop or laptop, except run billing analysis reports. If you get stuck, there's a demo on the same URL that will talk you through how to do this.

Please do let us know how you get on.

Also, welcome to our community!

Re: O2 App for business

jonsie — Thu, 10 May 2018 16:01:17 GMT

The big question is whether o2 ever plan to bring out an app for business. ....

Re: O2 App for business

Marjo — Thu, 10 May 2018 16:34:13 GMT

@jonsie wrote:

The big question is whether o2 ever plan to bring out an app for business. ....

There are no immediate plans for an app @jonsie. We are focusing on improvements to the desktop/laptop experience which our business customers generally prefer to use. However, for future reference, if we did develop a My O2 Business app, what would you specifically like it to enable you to do with your account?

Please do comment also @Poppo if you're still around and want to share your thoughts. Other members too! Happy to pass on the feedback to the Business team.

Re: O2 App for business

jonsie — Thu, 10 May 2018 16:55:43 GMT

For too long business customers have had to do with the Web version. I'm not a business user but I would have thought they should have an app to check usage, check bills etc. Especially with the underhand business practices adopted by trusted partners and some stores in placing consumers on a business contract that is totally inappropriate for the customer solely because their is more bonus in the salesman's monthly pay.

Re: O2 App for business

adamtemp64 — Thu, 10 May 2018 17:04:19 GMT

@Marjo Can you confirm that it is no longer flash based as that was the big issue previously when I was a business customer running iOS devices . I have no issue now on personal contract .

@jonsie I guess as it is on a separate system the app needs building from the ground up . I guess the issue is not on the coperate accounts but the sole traders and small sme 1-10 sold a business account, and many aerial direct customers missold 3 year business contracts ( i know personaly this has happened to a colleague at work) yet they are consumers unable to access myo2

Re: O2 App for business

Marjo — Fri, 11 May 2018 16:20:10 GMT

@adamtemp64 Cheers, any other comments you can think of regarding what you would have liked to see in terms of functionality in a possible app, from your previous experience as a business customer, would be interesting to hear.

I'll pass along your question regarding the website!

Re: O2 App for business

Marjo — Mon, 14 May 2018 14:23:36 GMT

Hi @adamtemp64 and all! Hope you had a nice weekend. Regarding your question about My O2 Business, I have some information from the Business Team. Hope it helps!

When using My O2 Business and going to the Bill analyser side, via a desktop or laptop, you have two options. If you want the full Bill analyser experience so that you can view your last 2 years’ bills and run reports to show how you’re spending your money, or set up watchpoints, click on the 2^nd link once logged in, which is entitled ‘Analyse your bills and run reports”. This is flash-based. If however you are accessing My O2 Business on a device or tablet, or aren’t accessing it via a flash supporting desktop/laptop, use the first link entitled ‘View your latest bill now’ to go to the HTML5 version of Bill analyser, which works on all devices. You’ll be able to see your latest bill quickly, your last 2 years bills and schedule bills to be sent to you automatically, by email. You can also of course use the My Account side of My O2 Business from any device, tablet, desktop or laptop. My Account is accessed via the 3^rd link when logged in, entitled ‘View and manage your account’. If you haven’t got one or more of these links, then you’re missing part of the My O2 Business experience. So get in touch with your usual O2 Business contact who can provide you with full access.

Re: O2 App for business

Marjo — Fri, 18 May 2018 14:27:26 GMT

Hey guys, thanks a lot for your earlier comments above @Poppo, @adamtemp64, @jonsie, @MI5 and @Anonymous!

We have set up a separate feedback topic for My O2 Business and will be collecting community member comments from there. If you have any additional feedback at any point about My O2 Business, we'd love to read them there and pass on to the Business Team.

Re: O2 App for business

Dem02 — Sun, 12 Mar 2023 14:19:05 GMT

5 years on and it is still the same...AHH yes, the webpage is not a flash based...

What a Muppets I am for joining this network