topic Re: Staying with O2 but changing provider in Business Customers

Staying with O2 but changing provider

Anonymous — Fri, 05 Jan 2018 10:27:20 GMT

We have a small number of phones across different O2 providers with different contract end dates.

How does one go about harmonising these into an arrangement with a single provider? Currently one of the providers is suggesting we need to pay termination fees. This doesn’t sound right as we aren’t leaving O2.

Any advice? Useful contacts?

Re: Staying with O2 but changing provider

Cleoriff — Fri, 05 Jan 2018 10:33:36 GMT

@AnonymousI'm not sure this is feasible as you say they all have different contract end dates. Your best bet is to contact customer services and ask them.. Please don't use live chat...

https://www.o2.co.uk/contactus

Re: Staying with O2 but changing provider

Cleoriff — Fri, 05 Jan 2018 10:40:18 GMT

I have just thought of a possible way round this. If you go into My O2 https://www.o2.co.uk/myo2

and look at the section Bring in Products

This would mean one person would have control of them and I'm not certain this is what you want? (Certainly not an option if you are a business. This is more for general personal use)

Re: Staying with O2 but changing provider

MI5 — Fri, 05 Jan 2018 10:51:50 GMT

As the individual contracts come up for renewal you can start joining them together under one master account name.
You can't combine them until then unless you cancel them and renew which will incur fees as you've mentioned above.

Re: Staying with O2 but changing provider

Anonymous — Mon, 25 Jun 2018 19:18:21 GMT

Bit late to the thread but hope this helps someone.

Although the network used is O2, the contract is with the provider so they dictate the terms.

Although switching between providers or from a provider to a direct billing relationship with O2 is just a billing change, it's best to get the PAC codes for the numbers that you want to move from the provider you're leaving, set up the contract with the new provider/O2 and provide them with the PAC codes and numbers and let them handle it.

Re: Staying with O2 but changing provider

MI5 — Mon, 25 Jun 2018 19:27:37 GMT

@Anonymous wrote:
Bit late to the thread but hope this helps someone.

Although the network used is O2, the contract is with the provider so they dictate the terms.

Although switching between providers or from a provider to a direct billing relationship with O2 is just a billing change, it's best to get the PAC codes for the numbers that you want to move from the provider you're leaving, set up the contract with the new provider/O2 and provide them with the PAC codes and numbers and let them handle it.

You can't actually PAC O2 to O2.

The only time a PAC is required if you were on a MVNO of O2 ie, giffgaff or Tesco.