topic Re: Apple DEP for Business Customers in Business Customers

Apple DEP for Business Customers

Anonymous — Tue, 26 Sep 2017 09:29:34 GMT

Does anyone know what department I need to speak to to get new business iPhones enrolled into my Apple DEP account? I've spoken to O2 reps on the web chat and phone and all of them seem totally ignorant to the process. I was also told this is for enterprise cutomers only and not business customers. If anyone knows contact details of the department I need to speak to that would be great!

Thanks

Re: Apple DEP for Business Customers

MI5 — Tue, 26 Sep 2017 09:31:05 GMT

Business customer services is 8002 from your O2 phone.
Best to call and speak to them directly.

Re: Apple DEP for Business Customers

Anonymous — Tue, 26 Sep 2017 09:42:02 GMT

Yup, tried that but they had no idea what I was talking about. Once I'd been on hold for 10 mins and the op had googled what Apple DEP is I was told that it's for Enterprise Customers only despite finding posts on the O2 twitter feed asking about it and O2 offering support via DM.

Re: Apple DEP for Business Customers

MI5 — Tue, 26 Sep 2017 09:44:33 GMT

Do you have your own business manager to check with?

Re: Apple DEP for Business Customers

Anonymous — Tue, 26 Sep 2017 09:57:31 GMT

Not that I am aware of...
Has anyone else here added devices to DEP with O2?

Re: Apple DEP for Business Customers

madasaf1sh — Tue, 26 Sep 2017 10:52:02 GMT

Let me start again....

Have you enrolled in DEP, and been given a DEP ID by Apple?

Are you a SMB or Enterprise Customer?

o2 will only enroll enterprise customers devices into DEP, as the process is a bit of a faff, from speaking to one of our resellers.

The only option to you,is to find an IT Reseller, who will enroll the devices for you, via an IT Distributor, this does mean you will pay full price for the phones/ ipads.

Re: Apple DEP for Business Customers

MI5 — Tue, 26 Sep 2017 10:31:01 GMT

I haven't but let me tag a couple of guys that might be able to help?

@Wa10 @madasaf1sh

Re: Apple DEP for Business Customers

Anonymous — Tue, 26 Sep 2017 10:42:39 GMT

Yes, I have a DEP ID. I'm SMB not enterprise. Why would O2 not do this for SMB? It's a very simple process that costs them nothing.

Re: Apple DEP for Business Customers

Wa10 — Tue, 26 Sep 2017 10:51:29 GMT

Thanks for the mention @MI5.

I'm no SMB offering expert I'm afraid @Anonymous as I work on the consumer side of things, however I did come across this external media article which seems to suggest that DEP is available for small businesses via O2 - http://www.mobiletoday.co.uk/news/industry/43660/22.aspx#sthash.5RakCyq7.dpbs

Will see whether I can find anything out for you, however @MercedesS or @Martin-O2 may have a more direct contact with the business guys to get you an answer quicker?

Re: Apple DEP for Business Customers

MercedesS — Tue, 26 Sep 2017 11:20:08 GMT

Hello @Anonymous, welcome to the O2 community!

To be honest, I don't have an answer either so let me drop you a Private Message just in case there's something we can do to help out.

Thanks @Wa10, @madasaf1sh and @MI5 for the help and tags!

Re: Apple DEP for Business Customers

Anonymous — Tue, 26 Sep 2017 12:40:19 GMT

Great, thanks

Re: Apple DEP for Business Customers

MercedesS — Fri, 06 Oct 2017 14:41:36 GMT

Hello @Anonymous

Sorry for the delay. To clarify and confirm Apple DEP is available for Enterprise and SMB Mid-market (10+ connections) customers. It isn’t currently available for our SMB SOHO (Small Office / Home Office) customers.

We’re sorry for any disappointment or confusion caused but hope this at least helps clear things up for you.