topic Re: Retrieving my number in Business Customers

Retrieving my number

Anonymous — Mon, 04 Sep 2017 17:37:24 GMT

I had my phone stolen - is there anyway of retrieving my number and putting it onto a new SIM card as it's my business number which all of my clients have and have given out.

Thank you

Re: Retrieving my number

MI5 — Mon, 04 Sep 2017 17:45:21 GMT

See help here for reporting the loss https://community.o2.co.uk/t5/Other-Products-and-Services/Lost-or-Stolen-O2-Device-How-to-Report-it/bc-p/1023990#M54
Customer service will send you a new sim with your number on it once reported.

Re: Retrieving my number

Cleoriff — Mon, 04 Sep 2017 17:48:28 GMT

I think you need to ring customer services if you have no record of your old number in My O2 http://www.o2.co.uk/myo2

CS contact details https://www.o2.co.uk/contactus

Swap my sim details here http://swapmysim.o2.co.uk/

Re: Retrieving my number

Marjo — Tue, 05 Sep 2017 12:52:31 GMT

Hi @Anonymous! Welcome to our forum! Sorry to hear your phone was stolen. Please do check out the advice above and let us know how you get on, and if you have any additional questions!

Thanks @MI5 & @Cleoriff for your help!