Bill Analyser - No access to individual invoice

Exporting2024 — Mon, 20 Oct 2025 14:11:38 GMT

When I click on Bill Analyser it loads fine however when I try to drill down to individual mobile numbers it loads for a split second before then taking me back to the log in page.

I am trying to get invoices but I am just going around in circles. I have tried using different web browsers, also deleting my cache and trying a different device. Can someone help me with this please?

I have contacted O2 now 3 times on the phone "Dennis, Roxy and Anna" and its still unresolved as each O2 agent finds an excuse to get off the phone.

Any help greatly appreciated.

Re: Bill Analyser - No access to individual invoice

madasaf1sh — Mon, 20 Oct 2025 14:52:33 GMT

@Exporting2024

There is nothing anyone here can do to help, as we dont have access to accounts, and not many of us customers have had used the business portal.. And I have just tried ours at work and it works fine, so it could be an issue with your account.

I would try and contact o2 via socials (Facebook and Instagram) and seeing if they can see what the problem is, or if you have one contact your account manager

topic Bill Analyser - No access to individual invoice in Business Customers

Bill Analyser - No access to individual invoice

Re: Bill Analyser - No access to individual invoice