topic Refund and awful customer service in Business Customers

Refund and awful customer service

StuartGreen1978 — Wed, 15 Oct 2025 14:53:46 GMT

Hi - I am due a refund from you of over £360. This was identified 3 weeks ago on a call to your customer services and I was given a reference number 750502007 I called today to chase as I have not received the funds. I was kept on hold for 20 minutes then got cut off when speaking to an advisor, called back and on hold again for 20 minutes then passed "to a colleague" which was actually me being passed back to the initial welcome message. I need this refund processed urgently - the customer service has been terrible.

Re: Refund and awful customer service

MI5 — Thu, 16 Oct 2025 08:47:54 GMT

@StuartGreen1978

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to persist with O2.

Re: Refund and awful customer service

jonsie — Thu, 16 Oct 2025 09:48:22 GMT

This looks like something you’d need to call O2’s customer service team about – give them a call on 202 or 0344 809 0202

Use the specific Payment management number 0800 902 0217

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

Guide: How to find help & contact O2