topic How to change account from Business to Personal in Business Customers

How to change account from Business to Personal

Bev29 — Tue, 30 Sep 2025 15:58:10 GMT

My account was moved a few years ago from a personal account to a business account without my permission. On calling I was told that I would have to pay the two years worth of fees to end my contract. I am now out of contract and want to move back to a personal account but don't know how? I went into my local o2 shop and they couldn't access my account and were unable to advise how I could do this. Any help is appreciated

Re: How to change account from Business to Personal

MI5 — Tue, 30 Sep 2025 16:05:36 GMT

@Bev29

If you're with O2 through a third party, you need to contact them for a PAC to port out or try to get it via text.

You can then port out to another network on PAYG temporarily, then port back into a new O2 personal account.

If still direct with O2 just call 8002 to transfer to a new personal account. You may need to get a new account first though.