topic Left O2 Business Broadband and haven't received any replies on where to send the router back to? in Business Customers

Left O2 Business Broadband and haven't received any replies on where to send the router back to?

SBB — Wed, 30 Jul 2025 11:34:11 GMT

Does anyone have any ideas on this? I'm out of contract and left O2 Business Broadband on 25th July - they sent me an email confirming end of service but no reply to my enquiry re final bill and sending the router back; can't speak to them by phone as the message just says they're migrating systems (for the past month!) and to call the exact same number! I'll cancel the direct debit as soon as the current bill is due but I would have preferred a final bill (and some money back) and where on earth to send their equipment to 😞

Re: Left O2 Business Broadband and haven't received any replies on where to send the router back to?

pgn — Wed, 30 Jul 2025 12:22:19 GMT

Give it a few weeks before cancelling any DD you have in place, @SBB - refunds come back to that account.

Try the Social Media Team, either of the 2 links just below, and be persistent. Good luck.

Re: Left O2 Business Broadband and haven't received any replies on where to send the router back to?

madasaf1sh — Wed, 30 Jul 2025 16:43:40 GMT

@SBB

Speak to VMo2 business as they are the ones who deal with o2 business broadband on 0800 052 0800 and they should be able to tell you where to send it to..

or use this form https://www.virginmediabusiness.co.uk/help/s/businesscomplaints

Re: Left O2 Business Broadband and haven't received any replies on where to send the router back to?

SBB — Thu, 31 Jul 2025 11:55:36 GMT

Thank you both for your helpful replies. I'm not on any social media so I've used the complaints form to hopefully get this resolved (fingers crossed!).

Cheers!