topic Re: No Sim - No Service in Business Customers

No Sim - No Service

StefanoT — Sat, 26 Jul 2025 14:02:51 GMT

My phone states the error in the title.

Can't contact the customer service as the chat sends me to the phone and the phone doesn't work.

Tried from another phone and I gave up after half an hour in queue.

The virtual assistant is the worst kind of AI I have seen since forever so I won't even mention it.

Is there a workaround/solution to this?

I have a galaxy edge s25 256gb android.

Re: No Sim - No Service

MI5 — Sat, 26 Jul 2025 14:08:20 GMT

@StefanoT

In store with photo ID or message via social media.

Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Re: No Sim - No Service

pgn — Sat, 26 Jul 2025 14:47:54 GMT

Posted in Business Customers section, so call 8002 or any method in here, https://www.o2.co.uk/business/contact-us.html or via Social Media as above, Direct links just below - pick one and be persistent, @StefanoT - good luck!

Re: No Sim - No Service

MI5 — Sat, 26 Jul 2025 15:02:17 GMT

Can still get a new sim in store and can't call 8002 as no phone service.

Re: No Sim - No Service

StefanoT — Sat, 26 Jul 2025 16:15:29 GMT

Can't call 8002, I can only call the 0800 from a phone not mine with the obvious constraint that I can keep someone else's phone for hours.

I tried social media and noone even bothered reading my message.

Tried the chat but the smart AI wants me to call the number and I cannot for the life of me talk to a human.

I cannot go to a phisical store as there is none in proximity. hence why I tried to get a new sim or whatever online. also interestingly enough everytime I enter the mybusiness page. it recreates the user again and locks me out for 24 / 48 hours...

Re: No Sim - No Service

MI5 — Sat, 26 Jul 2025 16:19:33 GMT

Stick with direct messages on social media @StefanoT

You won't get an instant response but they will come back to you.