Help needed- Credit Report

Damilola — Mon, 23 Jun 2025 10:41:25 GMT

I have a £30 default from 02 since 2021 and have been trying to rectify this for 2 years now. I visited an 02 shop and was given 02 Telefonica UK LTD’s account details to make the payment which I have done.

02 cannot find my account on the system. I don’t exist to them but I have them listed on my credit report. What do I do?

Re: Help needed- Credit Report

MI5 — Mon, 23 Jun 2025 10:52:54 GMT

@Damilola

The email address is creditfilereferrals@telefonica.com

Or you can write or fax them:

Credit File Referrals Team

Suite P

Arlington Business Centre

Leeds

LS11 0NE

Fax 0113 2025865

Also, you can add a notice of correction to your credit file.

This will put doubt into the validity of the default and the credit agencies will be forced to question O2 about it.

https://www.experian.co.uk/consumer/guides/notice-of-correction.html

topic Help needed- Credit Report in Business Customers

Help needed- Credit Report

Re: Help needed- Credit Report