topic Re: Overcharged in Business Customers

Overcharged

Lewismark — Wed, 26 Feb 2025 20:01:12 GMT

I've had a business contract for 16 years, all paid monthly by direct debit at £40 a month.

I queried this amount today and have been told I've been paying too much. I should only be paying about £15. So I asked for a refund for all those years. Told they will offer £50 because I should have noticed before and it's a roll on contract so stays the same price.

Obviously this is rubbish.

Before I go to OFTEL and issue a money claim through the courts, what is the chance they will refund all those years without going to court. They know it was overcharged because they offered co.pensation of £50?

Re: Overcharged

MI5 — Wed, 26 Feb 2025 20:08:44 GMT

@Lewismark

You'll need to raise a complaint first before you can take your case to the Ombudsman.

OFFCOM will not be in the slightest interested.

Complaints can take up to 8 weeks to get a response.

make a complaint

Customer Complaints Code

Re: Overcharged

Jana22 — Wed, 04 Jun 2025 19:58:00 GMT

that’s shocking!

I have a business contract for 25 years for £13.00 a month for two lines and November 2024 they charge me £1000 and another £1000 in December!

They have no shame with the old account holders! And Ombudsman is hopeless, please respond so we can exchange notes of disappointment.

Re: Overcharged

MI5 — Wed, 04 Jun 2025 20:05:22 GMT

Again @Jana22 you need to tag @Lewismark to have any chance of a reply from them.

Re: Overcharged

jonsie — Wed, 04 Jun 2025 20:49:10 GMT

Are the charges for data @Jana22

To get a bill like that there must have been many GB's data used

Do you have children using your phone?

Re: Overcharged

Jana22 — Fri, 06 Jun 2025 09:19:16 GMT

no children, barely used the phone did 4 calls costing 8 p them all the large data charges without using the phone!

I am puzzled!

It was my back up line , cancelled now.

but 20 years old contract without spending cup wasn’t ideal.