topic Re: No coverage away from WiFi in Business Customers

No coverage away from WiFi

Braddas8121 — Wed, 28 May 2025 16:10:48 GMT

I moved to a business plan, in January I did question at the time but was told aerial direct was part of 02 , they would still be my provider and cheaper bills. Fast forward to May where I have no service when away from WiFi, plenty data left. New sim tried no joy. Back and forward still no joy and a mobile which is not letting me call texts etc away from mobile. Last update from aerial direct was this weekend and was told that o2 engineers said I had been making calls and sending texts using data. I think one call when probably in range of WiFi or patchy intermittent signal. A mobile phone which isn't working away from wifi is a safety concern and frustrating. Any ideas. Thanks in advance

Re: No coverage away from WiFi

MI5 — Wed, 28 May 2025 16:14:30 GMT

@Braddas8121

As you are with Aerial and not O2 (search the forum and you'll see why) you need to get Aerial to fix the issue.

Unfortunately you've made a huge mistake.

Re: No coverage away from WiFi

Braddas8121 — Wed, 28 May 2025 16:57:35 GMT

Still getting Billed to 02 , but aerial direct provider...yes I'm beginning to suspect that. Over a month with no stable mobile coverage. Thank you for your reply

Re: No coverage away from WiFi

MI5 — Wed, 28 May 2025 17:02:54 GMT

Good luck. You're gonna need it.