topic Phone upgrade in Business Customers

Phone upgrade

kod34456 — Tue, 10 Dec 2024 16:39:15 GMT

Upgraded my phone on 2nd December been 8 days still no device received I have missed day of work no device messages every day telling me there a delay 20 phone calls 2 email complaints no further as to knowing when I will receive a device ?? *********** poor customer service angry mother on countdown to Christmas any answers O2

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Re: Phone upgrade

MI5 — Tue, 10 Dec 2024 16:03:23 GMT

@kod34456

They had issues with a chemical leak near the warehouse so had to evacuate.

Normal service should be resumed today.

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you - on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks

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