topic Help needed in Business Customers

Help needed

mdc — Wed, 05 Jun 2024 12:18:59 GMT

Well, O2 dont ans calls anymore... I am up to 6 hours now in unanswered calls.

I have tried to log onto my business account and the number it gives for verification text is not on my account?

Any ideas... maybe move to Vodafone!

Re: Help needed

madasaf1sh — Wed, 05 Jun 2024 12:23:19 GMT

If you have been on hold for 6hrs, Hang up and call again, as your call has probably dropped into an IVR blackhole (this happens with all call centre operators)

Or If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Re: Help needed

Bambino — Wed, 05 Jun 2024 12:54:33 GMT

@mdc Also take a look here: Contact Us | Business Customers | O2 Business

Or if you're that unhappy: Cancelling your contract - An updated guide - O2 Community