topic Re: No Network Coverage on Business Sim in Business Customers

No Network Coverage on Business Sim

flydocsDanny — Fri, 23 Feb 2024 14:49:53 GMT

Hi,

I received a work phone and business sim when I started with a new employer in December. For a few days the phone worked fine and then the signal disappeared and I could not longer use Whatsapp or make calls or text messages.

I advised my employer as well as running through the typical troubleshooting options like resetting the network settings and rebooting the phone. I received a new sim card and it again worked for a few days before reverting back to no signal.

The network coverage is fine in my area (Newcastle) and it was the same when I travelled to Manchester for meetings in January, so doesn't sound location based.

I have tried my personal Vodafone sim in the phone and it works fine, with a strong 5g signal, so the evidence suggests the phone is fine too so could be something at O2's side? A colleague also has the same issue with their work phone and they're Bristol based, so all in all it's something O2 related or an issue with my employers account.

I have again advised my employer but they didn't receive any further help from O2 and having lost patience I tried calling O2 myself this morning, having entered the details twice due to their platform migration I was then put through to an agent who couldn't have been less helpful and said the employer name was not a match, so pretty useless.

Has anybody else had this issue or even had a resolution? Any help would be appreciated.

Thanks in advance.

Re: No Network Coverage on Business Sim

gmarkj — Fri, 23 Feb 2024 15:09:06 GMT

Unfortunately you (or someone at your company) will need to keep trying the business customer services @flydocsDanny as it sounds like there is an issue with the account given both you and someone else are having the same problems.

Re: No Network Coverage on Business Sim

MI5 — Fri, 23 Feb 2024 15:11:27 GMT

@flydocsDanny

Your employer needs to persevere with O2.

8002 for customer services or guide here

Re: No Network Coverage on Business Sim

flydocsDanny — Fri, 23 Feb 2024 15:12:01 GMT

Thanks @gmarkj. They're on the case but thought I'd try a post in here on the off chance it was a well known issue with an easy fix. Thanks again.

Re: No Network Coverage on Business Sim

flydocsDanny — Fri, 23 Feb 2024 15:14:16 GMT

I've let them know, thank you @MI5!