topic Re: Account switched off - DESPERATE TO SPEAK TO HUMAN! in Business Customers

Account switched off - DESPERATE TO SPEAK TO HUMAN!

RClark1978 — Tue, 13 Feb 2024 14:05:42 GMT

Hi, looking for some urgent support!

o2 has turned off my business account due to an unpaid bill, which I have evidence of paying. Whenever I tried to ring customer services last week to discuss it rang out for over 40 mins! Now today, they have switched me off so I can't call anyone!

Have tried emailing but to no avail. This whole situation is ridiculous and hugely maddening!! Why is it impossible to speak to a human being to get this fixed??

Re: Account switched off - DESPERATE TO SPEAK TO HUMAN!

Enlli — Tue, 13 Feb 2024 14:10:32 GMT

Regretfully this is a customer only community so we can't help with account issues

You need to persist with O2 business on

0800 977 7337

I'm not sure if the normat Payment Management Team deal with Business

You can get in touch with Payment Management team on 0800 902 0217

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

Re: Account switched off - DESPERATE TO SPEAK TO HUMAN!

Bambino — Tue, 13 Feb 2024 14:12:29 GMT

@RClark1978 The business customer service number is 0800 977 7337. If you have no phone to use, download Skype to call the freephone number:

The Payment Management Team number is 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Re: Account switched off - DESPERATE TO SPEAK TO HUMAN!

jonsie — Tue, 13 Feb 2024 14:16:53 GMT

Telephone numbers and contact hours

Business Customer Service Number Charges

From your O2 mobile	8222	Free
From a landline	0800 977 7337	Free
From abroad	+44 808 100 4439	Free

Opening times

Monday - Friday	08.00 - 20.00
Saturday & Sunday	09.00 - 17.00
Bank Holidays	09.00 - 17.00