topic Re: After 6pm network still doesn’t work in Business Customers

After 6pm network still doesn’t work

Przemek — Tue, 30 Jan 2024 19:03:12 GMT

Hi, I have a problem, in the same network 02,I would like to have an my new Apple Watch under my phone number xxxxxxxxxxxxx it means I want to connect these devices with one number but unfortunately I was deducted the network for the number on the phone xxxxxxxxxxxxx. I have a question Currently I am abroad at the customer and the Apple Watch from 02 reached my home in London today, can I turn on the network with roaming on my phone and I will pair both devices when I get home in London? I will be grateful for a help

Kind regards

Przemyslaw

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Re: After 6pm network still doesn’t work

MI5 — Tue, 30 Jan 2024 19:17:25 GMT

@Przemek

You cannot have the same number on both but are designed to work that way.

Setup guide here

Apple Watch | Help & Support | O2

If you have any problems, see this guide

Re: After 6pm network still doesn’t work

Przemek — Fri, 02 Feb 2024 11:36:57 GMT

Hi thank you for information. Unfortunately, this does not solve my problem. I moved the number under 02 without knowing that I will lose it I do not have the network on the phone from 30.01 number (REMOVED) I would like to return to this number again and turn it on under my contract with o2 business and the one I originally had under the contract on Apple Watch with 02 personal. I was forwarded in 02 personal in this matter to contact 02 business by phone I did it on 31.01 but I am still waiting for the solution of my case ?

Re: After 6pm network still doesn’t work

Przemek — Fri, 02 Feb 2024 11:37:17 GMT

Sorry, of course, this applies to the number (REMOVED)

Re: After 6pm network still doesn’t work

MI5 — Fri, 02 Feb 2024 12:10:17 GMT

Your watch won't work with a business account.

Re: After 6pm network still doesn’t work

Przemek — Fri, 02 Feb 2024 12:28:06 GMT

I already know that's why I would like to restore the number to my business account to remove it from the Apple watch and the one I got under the Apple Watch contract to restore

Re: After 6pm network still doesn’t work

MI5 — Fri, 02 Feb 2024 12:33:38 GMT

I'm confused so suggest you speak to business customer service on 8002

Re: After 6pm network still doesn’t work

Przemek — Fri, 02 Feb 2024 12:56:30 GMT

I did it on 31.01 and I don't know what to do next

Re: After 6pm network still doesn’t work

MI5 — Fri, 02 Feb 2024 14:54:14 GMT

Call them again

Re: After 6pm network still doesn’t work

Przemek — Fri, 02 Feb 2024 16:47:22 GMT

They are supposed to get back to me I don't know if these conversations and discussions there will give a result and help

Re: After 6pm network still doesn’t work

Przemek — Fri, 02 Feb 2024 17:45:49 GMT

I described my whole case and emailed it to 02 Business we'll see

Re: After 6pm network still doesn’t work

jonsie — Fri, 02 Feb 2024 17:48:24 GMT

Good luck @Przemek

Re: After 6pm network still doesn’t work

Enlli — Fri, 02 Feb 2024 18:45:29 GMT

@Przemek Sadly, we are all customers here, so cannot help further