topic Re: Reporting on Inbound Calls in Business Customers

Reporting on Inbound Calls

bigbangbongo — Mon, 29 Jan 2024 11:46:26 GMT

Hi,

I have an O2 business account and number. I need to report on all inbound calls i.e. all inbound calls received on the number. The reporting, all of it, only seems to default to numbers dialled, not numbers received? There's no obvious way to run a report which includes BOTH, let alone one which runs only on INBOUND/RECEIVED.

This is a legal issue and matter so I'd appreciate a quick and easy way to get this done. Of course, O2 phone support was as useful as calling a hammer.

Re: Reporting on Inbound Calls

Cleoriff — Mon, 29 Jan 2024 11:54:51 GMT

@bigbangbongo

Sorry we have no access to any accounts so you have to persevere with O2. Ring 8002 or 0800 977 7337

Re: Reporting on Inbound Calls

bigbangbongo — Mon, 29 Jan 2024 11:59:06 GMT

Thank you for the prompt reply, but:

Is there any way via the reporting within the business portal where I can report on inbound only calls?
Can the O2 call centre run this report for me?

The last person I spoke to said they couldn't do it legally (lol). It's my data and my phone number of an account I own for numbers that called me. Surely this is possible.

Re: Reporting on Inbound Calls

Cleoriff — Mon, 29 Jan 2024 12:26:26 GMT

@bigbangbongo

You see, the problem here is that we are all customers like you and can't access your accounts.

We can only give you the information on who to call/contact

Re: Reporting on Inbound Calls

madasaf1sh — Mon, 29 Jan 2024 12:26:30 GMT

@bigbangbongo

It cant be done by either the portal or via the call centre.

And they are correct this cant be done with out a court order , and this applies across all UK Networks...

And if its a legal issue then your Solicitor should already know this, and should be able to apply to the courts for this information.

Re: Reporting on Inbound Calls

Enlli — Mon, 29 Jan 2024 13:17:37 GMT

Can you not extract the information from your phone log. Mine gives date number and duration and go back to Nov 2017.

OK, it may be time consuming but quicker than applying for a court order

Re: Reporting on Inbound Calls

bigbangbongo — Mon, 29 Jan 2024 22:44:43 GMT

I didn't ask anyone to access my accounts. I asked if/how it can be done.

Re: Reporting on Inbound Calls

bigbangbongo — Mon, 29 Jan 2024 22:46:02 GMT

The phone was reset after a cracked screen. Before I knew I needed the phone call log for legal reasons. I am gobsmacked why when someone calls MY number, that data / log is not easily accessible?

Re: Reporting on Inbound Calls

bigbangbongo — Mon, 29 Jan 2024 22:51:55 GMT

This is incorrect. There's no legal protection for requesting your own phone numbers' inbound call log. Where / what made you believe this to not be the case? My phone number is an extension of my data, all inbound calls are of my own privacy - that data belongs to me. No court order is required for requesting data that belongs to me. Very odd that O2 does not allow a user to generate inbound logs from their own phone number!

Re: Reporting on Inbound Calls

pgn — Tue, 30 Jan 2024 06:49:35 GMT

@bigbangbongo As explained above, calls to your phone are not part of "your" data that O2 are able to provide - as explained here:

https://www.o2.co.uk/help/safety-and-security/how-to-get-a-copy-of-the-information-we-store-about-you

So unless a forensics service can extract this info from your phone, despite its having been reset as the result of a cracked screen, you have no chance of getting hold of numbers that called you without a Court Order being made directly to O2.

And this is a customer forum blah blah, everybody provides information to the best of their ability to requests from other customers based on their recollection of similar questions asked by others in a similar situation.

Good luck!

Re: Reporting on Inbound Calls

bigbangbongo — Tue, 30 Jan 2024 08:01:22 GMT

Thank you! This has been the most helpful message yet. I will loop back with solicitors and ask them how they would like to proceed.

Re: Reporting on Inbound Calls

pgn — Tue, 30 Jan 2024 17:10:46 GMT

You're welcome, @bigbangbongo.

Re: Reporting on Inbound Calls

bigbangbongo — Wed, 31 Jan 2024 10:26:56 GMT

Lawyers are already requesting data from O2