topic Re: Apple Watch on business in Business Customers

Apple Watch on business

Mattjay5 — Sun, 18 Dec 2022 12:04:09 GMT

Phoned o2 to add a watch to my business account only to be told I can’t have 1 as they don’t support this, I asked for ways around it and they said I’d need to buy a consumer contract and then link the 2 together but he said not all functions would work which I’m fine with as I’d be looking to use it for sleep etc rather than texts/calls, so I then asked the o2 rep why I couldn’t just go out and buy a used watch and link it albeit without being able to make/receive calls, to which he replied ‘u wouldn’t be able to do that as it’s a business account’ surely I can just go buy a used 1 and link it to my phone same as I would if I bought a new 1 from currys or Argos? Seems to me as though the rep was trying a hard sale and deterring me from buying used

Re: Apple Watch on business

MI5 — Sun, 18 Dec 2022 12:18:54 GMT

@Mattjay5

You can connect any watch to any phone via Bluetooth and Wi-Fi.

It matters not what type of account it is.

Only the cellular functions will not work.

Re: Apple Watch on business

Philtheprint — Fri, 17 Feb 2023 09:07:01 GMT

Seems the most ridiculous situation that as a business customer you cannot connect an Apple iWatch Cellular to a business account. O2 are the only carrier that don't support this on a business account, its absolutely absurd.

Can anyone at O2 shed any light on when this backward decision will change?

Salesman wasn't clear at the time of order either. Only just moved to O2, bought watch and sent it back. Should have stayed with EE. So frustrated its unbelievable!

Re: Apple Watch on business

Philtheprint — Fri, 17 Feb 2023 09:07:39 GMT

Yep, discovered that. Absolutely ridiculous.

Re: Apple Watch on business

Paul1111 — Sat, 06 Jan 2024 13:16:00 GMT

agreed - madness. Its not possible to add an apple watch (independent sim) to a business account. Why?!!! O2 really are in the dark ages. We will move our business account unless o2 sort this quickly.

Re: Apple Watch on business

Paul1111 — Sat, 06 Jan 2024 13:17:51 GMT

agreed - madness. Its not possible to add an apple watch (independent sim) to a business account. Why?!!! O2 really are in the dark ages. o2 need to sort this quickly.

Re: Apple Watch on business

Oxonian — Sat, 06 Jan 2024 16:33:53 GMT

@Paul1111

This is a customer to customer forum so nobody at O2 will see your posts. If you want to make representations you will need to contact O2 direct :-

However, I cannot see this being sorted out quickly as O2 seem to have enough other problems and getting Apple watches to work at all seems to be a major challenge for them.