Business 'My Account' Not working

FCorps — Fri, 29 Dec 2023 10:19:33 GMT

I have contacted Business help over this issue 6 times now over the past 5 months and at this point, about ready to leave O2!

Basically on our business account if I log into our 'My O2 Business' account I can view my Bills etc and see basic ionformation but if I click on 'MyAccount' I get a screenshot as below.

Have tried this on multiple browsers/computers.

I have called/contacted the helpline over and over again - each time I get the standard answer "we will look at this and will be fixed in a few days". Never happens.

also - why the hell can I call the personal helpline and get through to someone in less than 5 minutes but if I call business line I wait on average 40mins - an hour every time. I really have had enough with O2 - since starting a contract with them it has been a very painful experience all round.

At this point not sure what to do

Re: Business 'My Account' Not working

pgn — Fri, 29 Dec 2023 11:27:48 GMT

Persist with O2, you can get to them via Social Media at the link below this post, @FCorps - I will tag the Forum Manager, @Dave-O2 to see if he can help, watch out for a Private Message from him here on the Forum. Good luck!

topic Business 'My Account' Not working in Business Customers

Business 'My Account' Not working

Re: Business 'My Account' Not working