topic Re: Aerial direct again! - No access to account details in Business Customers

Aerial direct again! - No access to account details

crippsy99 — Sat, 30 Sep 2023 18:40:03 GMT

Since googling this cowboy outfit, it seems like they've been at it for years and are basically scammers!

Had a call at the beginning of september from Aerial direct working for o2.. normally I just dont answer random calls or just waste their time, but this time as they said they were working for o2, It seemed genuine although I made sure not to give out any personal details or anything they didn't already know..

Anyway.. I was paying £31 a month sim only with unlimited mins, text and 20gb data, and the guy on the phone offered a new sim only tarrif for £20 or £21 a month for unlimited texts, mins but 100gb a month data (a 50gb tarriff but double data to 100gb) so said ok as seemed a good deal and it was o2. Again, I don't remember giving out any details to them that they didn't already know, and have not seen any contract except some pre-contract summary and info which the link expired 5 days after the phonecall so can't check on anything there.

Cut to the present day 3 weeks down the line.. so apparently im now on an o2 business account, even though im a regular pay monthly consumer and I wasn't told id be changed to business.
No issues directly YET, however I no longer have any actual access to my account or details or anything basically. The My02 app no longer works. Signing in on the website as a personal account and it either tells me its got problems finding my account, or that my only available services are o2 wifi.. Tried signing into the business side of the site then, and that tells me I don't have any services available on my account, so to contact my o2 business contact or phone a number up in business hours!

At this moment, im unable to access anything on my account.. how many mins, texts and data I actually have, how much its going to be costing me etc, I don't even know how long the contract is meant to be for and in the past couple of weeks ive not had 5g data once now so im wondering am I even on a 5g data tarriff anymore?!

I have messaged Ariel direct on their own help form and on X/Twitter and nothing from them back.. O2 live chat wont help at the moment as its a business account issue now not a pay monthly issue..

Seeing some of the posts online and the high bill charges etc, im a little worried at how much im going to be paying for this service as cannot actually see any details.

Anyone have some suggestions?!

Re: Aerial direct again! - No access to account details

pgn — Sat, 30 Sep 2023 21:01:25 GMT

Correct, @crippsy99 - contact 8002 in business hours. Here for on-line management - https://www.o2.co.uk/business/support/accounts-and-billing

Re: Aerial direct again! - No access to account details

crippsy99 — Sat, 30 Sep 2023 23:22:14 GMT

No services available

You don't seem to have any services available on your account at the moment. Get in touch with your usual O2 Business contact or call us on 0800 028 0202.

Re: Aerial direct again! - No access to account details

pgn — Sun, 01 Oct 2023 08:23:25 GMT

Actually, O2 webpages indicate you can get help any day of the week from 8002:

https://www.o2.co.uk/business/contact-us

Re: Aerial direct again! - No access to account details

Oxonian — Sun, 01 Oct 2023 16:45:42 GMT

@crippsy99

Please see :-

Aerial Direct - Has anyone managed to get out of t... - Page 11 - O2 Community

My suggestion remains :-

"I have not read all of this thread which I am sure contains lots of good advice. However, I would suggest that you 'phone your local council's trading standards team and see if you can interest them in your case. You'll soon get the feeling for whether or not they are likely to pursue this, although that might result in them referring the matter to the team located on Aerial's patch.

There's nothing lost in contacting trading standards and it might just sort out your problem".

Re: Aerial direct again! - No access to account details

Gizmo_29 — Fri, 17 Nov 2023 07:16:44 GMT

If you have any problems and do not get a reasonable response from AD on the first try go directly to OFCOM. Its easy to do on their web site and even have AD on a drop down menu. They must have a file a foot thick on this company. OFCOM give you a case number and they do get results.

Remember any call you have with them thats "recorded for training purposes" you are legaly entitled to a copy under the data protection act. Use this to review what you have agreed to or promises they have made

Re: Aerial direct again! - No access to account details

Oxonian — Fri, 17 Nov 2023 19:34:30 GMT

@Gizmo_29

Good suggestion, but there's no reason that you cannot contact both Trading Standards and OFCOM if you have the time.

Re: Aerial direct again! - No access to account details

Gizmo_29 — Fri, 17 Nov 2023 19:54:21 GMT

Do not hesitate to use either of these services.... THEY DO LISTEN!

OFCOM

https://ofcomlive.my.salesforce-sites.com/formentry/SitesFormCCTSwitchedWithoutPermission

Ombudsman

https://www.commsombudsman.org/

Re: Aerial direct again! - No access to account details

MrSaltNPepper — Thu, 11 Jan 2024 14:49:24 GMT

All the above also applies to me...at the moment I'm in limbo waiting for my phone to start working properly again..

Re: Aerial direct again! - No access to account details

Oxonian — Sat, 13 Jan 2024 11:24:00 GMT

@MrSaltNPepper

Do you want to tell us what is wrong in case we can offer some suggestions ?

Depending on your issue, you might want to look at :-

There are other guides too. If you want more help, please describe your problem.

Re: Aerial direct again! - No access to account details

AnthiV — Wed, 20 Mar 2024 10:14:22 GMT

I’m in exactly the same situation and only just discovered that my account is “business” and I have no access to my O2 account.. how did you resolve this and what did O2 say?

Re: Aerial direct again! - No access to account details

madasaf1sh — Wed, 20 Mar 2024 13:56:22 GMT

@AnthiV

o2 will tell you to speak to Aerial Direct so that you can get access to their billing platform, as you are no longer a direct customer of o2...

Sorry but this is the only way you can resolve it..

Re: Aerial direct again! - No access to account details

crippsy99 — Mon, 15 Jul 2024 21:14:59 GMT

I didnt unfortunetly.. not far off a year later im still with them, although after emailing them several times I did get access to o2 business so I can at least see my bills etc..lost all 5g access though since they switched me, seems I have to request a new sim off them but they have ignored me as usual, and o2 wont send a new sim as im not directly with them..

Re: Aerial direct again! - No access to account details

Oxonian — Tue, 16 Jul 2024 18:45:39 GMT

I don't think @crippsy99 that there is a great deal that can be added to what has already been said in this thread. All that we can do is sympathise with your plight. 👍

Re: Aerial direct again! - No access to account details

pgn — Wed, 17 Jul 2024 07:52:16 GMT

Caveat Emptor.