topic Re: unknown numbers in Business Customers

unknown numbers

ShaneB — Mon, 19 Jun 2023 20:27:41 GMT

i did a sim swap yesterday on my new iPhone 14 as o2 instructed me to regarding 5g , now all my contacts are going in unknown and outgoing are being received unknown, totally crap for a business .

Re: unknown numbers

MI5 — Mon, 19 Jun 2023 20:34:31 GMT

@ShaneB

Seems to be endemic with O2 just lately.

Turning off 4g and wifi calling seems to be a workaround for some but you need to report it to O2 for investigation.

Re: unknown numbers

Gserp21 — Mon, 19 Jun 2023 21:11:21 GMT

I’ve had the same issue and I keep disconnecting from the network. If it’s on Wi-Fi comes home unknown if on 4g comes up. Been with o2 for two weeks! B

Re: unknown numbers

peter79 — Fri, 30 Jun 2023 16:34:03 GMT

same issue here just done a sim swap with o2 as my old one was worn now all my incoming calls are uknown and nobody at o2 is helping

Re: unknown numbers

gmarkj — Mon, 03 Jul 2023 06:51:14 GMT

Sounds like you have tried the normal customer services route, and with no joy @peter79 we can ask the community advisors if they can help.

Can you see if you can get this fixed please @O2Sarah- ?

Re: unknown numbers

O2Sarah- — Mon, 03 Jul 2023 08:08:33 GMT

Thanks again @gmarkj

@peter79 I will send you a private message so we can look into this.