topic Re: IMEI Number Blocked in Business Customers

IMEI Number Blocked

Davidbb144 — Mon, 15 May 2023 13:00:01 GMT

So for over a week now I don't have a mobile phone, I have a wifi phone

The Sunday after the coronation my phone stopped working, I went into an O2 shop and they said the SIM was dusty so the changed it. Made no diffreence

On Wed I went into another o2 shop who, after 40 minutes, said that my IMEI number was blocked and they would get it unblocked. The said that my phone had been registered as lost or stolen. It was certainly not resisted as lost or stolen by me !

Nothing gets fixed and on the Thursday I got back to the same shop who say that the IMEI number is still blocked but, they will sort it.

Yesterday, Sunday, the phone is till not working and I ran up O2. The IMEI number is still blocked but, he will sort it.

It is another 24 hours and it still is not working.... I have now been told 4 times that this will be fixed !!

I have lost the will to live and sadly ,my contract with o2 has over 12 months to run.

I even emailed the Head of Customer Service at o2 (Mark Gait) but have heard nothing from him

HELP

Re: IMEI Number Blocked

MI5 — Mon, 15 May 2023 13:02:49 GMT

@Davidbb144

Many such reports recently which only get resolved by O2 replacing the phone.

Re: IMEI Number Blocked

Enlli — Mon, 15 May 2023 13:04:19 GMT

@O2Ryan

Can you take a look, please

Re: IMEI Number Blocked

Davidbb144 — Tue, 16 May 2023 08:11:27 GMT

It would be great if he can contact me and see what has happened. It has now been 10 days without a mobile phone and I am self employed, this has cost me money

Re: IMEI Number Blocked

Breanna — Tue, 16 May 2023 09:33:47 GMT

@O2Sarah- can you have a look for @Davidbb144 please?

Re: IMEI Number Blocked

O2Sarah- — Tue, 16 May 2023 11:32:00 GMT

Thanks @Breanna

@Davidbb144 I will send you a private message so we can look into this.

Re: IMEI Number Blocked

Nikkel77 — Sat, 27 May 2023 08:28:11 GMT

Hi did the get sorted I am going through exact same with my phone been 6 days now and I am so frustrated getting fobbed off time and time again .. bar lifted wait 24 hours .. could anyone help me or tell me how they managed to get this sorted .. thanks

Re: IMEI Number Blocked

pgn — Sat, 27 May 2023 17:13:56 GMT

@Nikkel77 wrote:
Hi did the get sorted I am going through exact same with my phone been 6 days now and I am so frustrated getting fobbed off time and time again .. bar lifted wait 24 hours .. could anyone help me or tell me how they managed to get this sorted .. thanks

Hi, @Nikkel77 - the O2 Advisor on until 8pm today is @O2KyleW - hopefully he can get an answer for you, watch out for a private message here on the forum. Good luck!

Re: IMEI Number Blocked

Nikkel77 — Sat, 27 May 2023 17:30:51 GMT

Oh thanks for the tag .. I have just been on chat and the phone to o2 and they have cut me off .. I’m raging so bloody incompetent .. fingers crossed someone gets back to me from here cause looks like this is the best place to get help .. thanks again for the tag ..

Re: IMEI Number Blocked

pgn — Sat, 27 May 2023 17:43:17 GMT

You are welcome - hopefully @O2KyleW reaches out to you soon, as the next advisor does not come on-shift until 9am (bank holiday in England) Monday, @Nikkel77.

The Social Media contact addresses for O2 (and other parts of VMO2) are in the link just below this post, if you want to DM (Twitter) or Private Message (Facebook Messenger, Instagram) them also.

Re: IMEI Number Blocked

Nikkel77 — Sat, 27 May 2023 17:52:44 GMT

Thanks so much for all your help il have a look at the link but hoping the person you tagged reaches out .. thanks

Re: IMEI Number Blocked

pgn — Mon, 29 May 2023 09:58:45 GMT

Hi @O2Sarah- - it is not clear if KyleW was able to connect with @Nikkel77 on Saturday - would you be able to add this to your already long list for a follow-up, please? Thanks!

Re: IMEI Number Blocked

O2Sarah- — Mon, 29 May 2023 10:07:49 GMT

Of course 😊

Thanks @pgn

Re: IMEI Number Blocked

Nikkel77 — Tue, 30 May 2023 16:38:06 GMT

Hi thanks for reaching out I managed to get it sorted over the phone eventually .. thanks so much for the kind offered of help .. x