topic Re: Nee phones in Business Customers

Nee phones

Mt4 — Fri, 07 Apr 2023 09:54:00 GMT

Hi we have received an upgrade from 11 to 14 and received 4 new phones with 4 new SIM cards can we transfer and set up the new phone or is each card specific to each phone

Re: Nee phones

MI5 — Fri, 07 Apr 2023 10:27:09 GMT

@Mt4

When you upgrade the phone numbers which are relevant to each account are automatically transferred to the new sims, so yes, you will need to allocate the correct sim to each user.

Do not sim swap as this will transfer the old contract to the new sim.

Re: Nee phones

Mt4 — Fri, 07 Apr 2023 10:30:09 GMT

Thankyou so now I somehow need to work out which sim goes with which phone is there anyway if working this out or will I need to call in ?

Re: Nee phones

Mt4 — Fri, 07 Apr 2023 10:32:21 GMT

So to be clear

we have the old iPhone 11’s

we have received the 4 new 14 pros with 4 new 5G SIM cards

we are keeping our old numbers

so how do we identify which sim goes with which new phone 😂😂

Re: Nee phones

MI5 — Fri, 07 Apr 2023 10:34:40 GMT

@Mt4

The phone doesn't matter if they are all the same, but the numbers on the sim cards need to be matched with the user.

If there's no number printed on the sim packs (there should be), use this guide to find out

Re: Nee phones

Breanna — Tue, 11 Apr 2023 12:27:11 GMT

Were you able to get this sorted @Mt4?