topic Re: How to find previous bills in Business Customers

How to find previous bills

Tilney — Mon, 06 Dec 2021 10:28:11 GMT

How to find previous bills - there is a system which I have always used click on previous bills now and stays on current bill and appears no other way to access them - is anyone else havimng same problem?

Any solution?

Thanks very much Helen

Re: How to find previous bills

Cleoriff — Mon, 06 Dec 2021 10:40:54 GMT

@Tilney

There's a problem with the billing platform. O2 are aware and are working on it.

When it's fixed you can access old bills and recent ones via My O2 if you follow this guide.

Re: How to find previous bills

Cleoriff — Mon, 06 Dec 2021 10:44:00 GMT

@Martin-O2 @RafaC @lewys-gp This problem with the billing platform is still not sorted. Numerous queries are still being made, today and over weekend. When will there be a fix for it?

Re: How to find previous bills

RafaC — Mon, 06 Dec 2021 11:18:39 GMT

Hey @Cleoriff thanks for the tag. We know that O2 is still working on it but we haven't had any updates yet.

Re: How to find previous bills

Gail5 — Tue, 07 Dec 2021 14:20:16 GMT

I need to download 2 previous bills for my VAT return, so really hope it's sorted soon as it's been faulty for some time.

Re: How to find previous bills

memyselfi — Thu, 09 Dec 2021 16:45:38 GMT

Need a previous bill before books go for audit 😞

Re: How to find previous bills

Davina22 — Thu, 09 Dec 2021 21:42:28 GMT

I need to access previous bills for my year end accounts can 02 tell us when the problem will be fixed please?

Re: How to find previous bills

jonsie — Thu, 09 Dec 2021 21:52:51 GMT

O2 have no idea, sorry

Re: How to find previous bills

del-1 — Thu, 09 Dec 2021 22:20:55 GMT

I too want to look at historic bills, going back to April 21, but can only see last 2 months. Come on O2!!

Re: How to find previous bills

HouseofEarl — Tue, 25 Jan 2022 14:11:16 GMT

Has anyone had a solution to this? I'm trying to find previous bills but can't download them plus I can't find a contact number for customer service to ring and ask how to locate them? I've tried from mobile and PC but neither gives me the ability to view previous bills?

Re: How to find previous bills

gmarkj — Tue, 25 Jan 2022 14:37:05 GMT

Where are you getting the error @HouseofEarl ?
Can you log in ok to My o2?
Can you get to the page with the most recent bill?

Re: How to find previous bills

HouseofEarl — Tue, 25 Jan 2022 14:46:15 GMT

When I press to view previous bills on the PC, it just shows me the home page and no bills. As if it's frozen I would say. I can't access previous bills at all via my mobile. Only the current one (which I'm not interested in).

Re: How to find previous bills

gmarkj — Tue, 25 Jan 2022 15:01:50 GMT

First thing to try is to clear cache and cookies on whichever browser you are using.

The way I get it to work is as follows (I use Edge, and have it set up to clear all cookies and cache on exit):

Enter "accounts.o2.co.uk" in the address and press enter
- I get a "403 Error" from this.
Remove "accounts." so I just have "o2.co.uk" in the address and hit enter
- Loads up the main o2 page
Click accept all cookies
Click "My o2"
Sign in
Click the phone icon next to your phone number (top left, just under the large "o2" icon)
Click on your phone number
- I have a Pay Monthly section under which is my phone number and a Services section with o2 Wifi on it
From the top menu choose "Bills and current charges" then "View airtime bill"
Click "Download and print latest bill" (opens new page with different layout)
On this page it normally shows the most recent bill, but you can choose "recent charges" from the menu on the left or the drop down and click "go" to show a different bill.

Hope that helps @HouseofEarl. If not, you might need to contact o2 customer services in case there is an issue in the background.